|We understand that there may be instances when you must return our product. Please follow and understand our guidelines for an easy return procedure.
If you have a problem with your order, please call us at 877-609-3377 or email us at SALES@MONELLPETS.COM
• Return requests must be made within 30 days of the purchase date
• All return requests must be made in writing to firstname.lastname@example.org so that we can send you a RMA #(Return Merchandise Request number) and must include the following information
-Your full name
-email address or eBay user ID
-Reason for the return
• Once we issue your RMA# please make sure you clearly mark your package with the RMA #
• Please ship your return within 7 days of receiving the RMA #
• All returns must:
-Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include all parts & publications,
-All merchandise must be clean, and have no indication of pet hair, use etc
-If we determine upon inspection that these criteria have not been met, a 10% return fee will be applied.
-If any parts are missing, we will apply a 30% restocking fee, or decline the return.
• Initial outbound and return shipping charges are not refundable
• If your order shipped with free shipping, our outbound shipping costs will be deducted from your refund.
A copy of your invoice or a copy of your email requesting the RMA# must be included with the return.
• For your protection, we suggest you insure your package and keep the tracking #.
• Some items may not be returnable, such as Wire Break Detectors , Litter-Kwitters, litter boxes, etc.
• Wire (whether buried or not) taken off the spool, used flags/splices/sod staples, are not returnable and the appropriate deductions will be taken
• Please allow us 5 business days to process the refund, from the date we receive your item to process your refund.
If you have any questions, please feel free to contact us at 877-609-3377
Please Note: If for some reason, your product does not work when it arrives, we will gladly exchange it as long as you let us know within 30 days of your purchase. After 30 days, please contact the manufacturer to handle the warranty issue.