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 MONELL PETS

MONELL PETS

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 We are an Authorized Petsafe,Innotek,TriTronics,Dogtra retailer.We carry A Full Line of In Ground Electric Containment Dog Fences, bark shock collars,Sportdog Remote Dog Training Collars & other pet supplies We pride ourselves on our integrety and customer service & are here to serve your needs
How Does the Large Dog Fence Work
Wire and Twisted Wire FACTS
EZ ABOVE GROUND INSTALLATION GUIDE
SHIPPING
RETURNS
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Shipping & Payment
Please contact us at 877-609-3377 if you have any questions. We accept Paypal as well as most major credit cards. 7% sales tax will be applied to New Jersey residents. Most items are shipped within 1 business day. If the product ships free, please note that only applies to the lower 48 States. Please contact us for a shipping quote if you live outside of this area. For additional shipping and return information, please see the link at the top of the page.
  
We understand that there may be instances when you must return our product. Please follow and understand our guidelines for an easy return procedure.

• Return requests must be made within 30 days of the purchase date

• All return requests must be made in writing to sales@monellpets.com so that we can send you a RMA #(Return Merchandise Request number) and must include the following information

-Your full name

-email address or eBay user ID

-Order number

-Date purchased

-Reason for the return

• Once we issue your RMA# please make sure you clearly mark your package with the RMA #

• Please ship your return within 7 days of receiving the RMA #

• A 10% restocking fee will be applied to all returns.

• All returns must:

-Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include all parts & publications,

-All merchandise must be clean, and have no indication of pet hair, use etc

-If we determine upon inspection that these criteria’s have not been met, a 15% return fee will be applied.

• Initial outbound and return shipping charges are not refundable

• If your order shipped with free shipping, our outbound shipping costs will be deducted from your refund.

A copy of your invoice or a copy of your email requesting the RMA# must be included with the return.

• For your protection, we suggest you inure your package and keep the tracking #.

• Some items may not be returnable, such as Wire Break Detectors , Litter-Kwitters, litter boxes, etc.

• Wire (whether buried or not) taken off the spool, used flags/splices/sod staples, are not returnable and the appropriate deductions will be taken

• Please allow us 10 days to process the refund.

If you have any questions, please feel free to contact us at 877-609-3377