|We understand that there may be instances when you must return our product. Please follow and understand our guidelines for an easy return procedure.
• Return requests must be made within 30 days of the purchase date
• All return requests must be made in writing to firstname.lastname@example.org so that we can send you a RMA #(Return Merchandise Request number) and must include the following information
-Your full name
-email address or eBay user ID
-Reason for the return
• Once we issue your RMA# please make sure you clearly mark your package with the RMA #
• Please ship your return within 7 days of receiving the RMA #
• A 10% restocking fee will be applied to all returns.
• All returns must:
-Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include all parts & publications,
-All merchandise must be clean, and have no indication of pet hair, use etc
-If we determine upon inspection that these criteria’s have not been met, a 15% return fee will be applied.
• Initial outbound and return shipping charges are not refundable
• If your order shipped with free shipping, our outbound shipping costs will be deducted from your refund.
A copy of your invoice or a copy of your email requesting the RMA# must be included with the return.
• For your protection, we suggest you inure your package and keep the tracking #.
• Some items may not be returnable, such as Wire Break Detectors , Litter-Kwitters, litter boxes, etc.
• Wire (whether buried or not) taken off the spool, used flags/splices/sod staples, are not returnable and the appropriate deductions will be taken
• Please allow us 10 days to process the refund.
If you have any questions, please feel free to contact us at 877-609-3377