Refunds and Returns:
Although we do honor a 14 day return policy, all returns require prior approval, which MUST be requested within three (3) days of delivery. Otherwise, a 20% restocking fee will be enforced.
Please contact us prior to any return. Refunds will only be given upon return receipt of the item. Item must be returned in order to receive ANY refund. Item must be returned in the same condition as received, including odor free. New items must be returned unused with all tags attached, identifying labels and manufacturer packaging.
The buyer is responsible for original shipping costs and return shipping costs with tracking/delivery confirmation unless otherwise agreed upon. Please remember to enclose original packing slip that came with item. We should be notified of tracking number/delivery confirmation once item is shipped.
There are always exceptions to the rules. Please be sure to contact us if you have any other questions/concerns.