1. Who is MyBinding.com
MyBinding is one of the largest binding and laminating dealers on the web with
over 30 years experience in the binding industry. With a local sales force based
in Hillsboro, Oregon we sell a huge variety of equipment and supplies from manufacturers such as GBC, Acco, Akiles, Tamerica, Renz, DFG, and more. In order to support our substantial
base of both local and internet customers we have over 10,000 feet of warehouse
space filled with binding supplies, laminating supplies and equipment. This
allows us to provide a superior level of service to all of our customers.
We are authorized dealers for GBC/Acco, Quartet, Akiles, Tamerica, Bind-It,
Rhin-O-Tuff, Bind-It, Renz, Fastback, Standard, DynaFold, Formax, Holmberg,
Performance Office Papers, Martin Yale, Digital Finishing Group, Acco Products, Intimus, Fibermark as well as several other smaller companies.
2. What is Your Return Policy?
At MyBinding we will gladly accept returns within 15 days of your original purchase.
You will be refunded the amount of your original purchase minus a 20% restocking
fee. If you wish to return equipment within the first 15 days it must be in
its original packaging and in resalable condition. Supplies submitted for return
must unopened and unused. If you wish to return an item please contact us for
a Return Authorization and return it to us at your expense. Any products received
without a return authorization will not be accepted. Returns will not be accepted
on items more than 15 days after purchase.
Some items carried by MyBinding are considered custom and are not accepted for
return. Such items include hard cover cases, custom sized combs (15 ring), customizable
thermal binding covers, pre-punched paper or covers, colored coil in sizes larger
than 16mm, 3:1 pitch coil, 5:1 pitch coil or coil in lengths other than 12" and any imprinted materials. Other non returnable products include all service parts (including blades, dies and cut sticks), boards and easels, pouches with slots, 8.5" x 5.5" products and other non standard sized covers. These items
are made or cut specifically for your order and thus can not be returned.
After the 15 day return period, machines that are defective or broken are covered
by the manufacturer under the terms of their warranty. If you have questions
about the terms or conditions of the manufacturer warranty on any items please
contact us by email at support@mybinding.com or call us at 1-800-944-4573.
3. How long will it take to get my items?
At MyBinding.com we strive to get you your product as quickly as possible.
In most cases we are able to ship orders that are placed before 1:00 PM PST
the same day that they are placed. However, depending on the warehouse where
the product is housed this is not always possible. If you need to know if your
products can ship the same day your order is placed please contact us and we
will do our best to meet your needs.
Nearly all packages sent from MyBinding.com will be delivered via UPS ground
(unless expedited shipping is selected). Most packages will be shipped from
our Oregon warehouse and will take between 1-5 business days in transit depending
on your location. When your package ships you should recieve a tracking number
that will help you to know exactly when to expect your package.
4. What Methods of Payment do you Accept?
We accept Visa, Mastercard, Discover and American Express credit cards. Additionally,
we accept PayPal payments with confirmed addresses.
For government agencies and public schools we will gladly accept orders on account
using a purchase order. Other businesses who wish to order on account with us
will need to provide credit information for verification before an account will
be opened. Individuals with an account are able to order on our website using
a Purchase Order Number by selecting that option during checkout. Alternatively,
purchase orders may be faxed to us toll free at 1-800-944-4579 or locally to (503) 640-6152 or emailed to us at support@mybinding.com
5. Can you help me fix my machine?
At MyBinding.com we are always glad to answer questions about service and support
for your machines. Since we are authorized dealers for all of the manufacturers
that we represent, we have access to parts for nearly all current machines and
for many discontinued models. If you aren’t sure about what part you might need
we may be able to provide you with a parts diagram for your machine that can
help you determine the exact part you might need. We have placed many of the
parts lists for the machines that we carry and for some discontinued machines
in our Parts List section
of our web page.
If you don’t feel capable of fixing your machine yourself we do offer a mail
in repair program. Basically, you send us your machine for a free no obligation
repair quote. We will let you know if it is repairable and will give you a quote
on the parts and labor for the machine. If you elect to have the machine repaired
we will repair it and you will be responsible for the quoted repair costs plus
freight. If you choose not to have the machine repaired you would be responsible
for the shipping back to your location.
If you are looking for onsite repair services and are located in Oregon or Southwest
Washington we have a tech on staff that may be able to help you (depending on
what machine you have). Outside of Oregon and Southwest Washington we have an
excellent network of partners that repair equipment and would be glad to help
you get set up with an appointment to have your equipment repaired.
6. Can I have my name or logo imprinted on Covers or Combs?
Most certainly… MyBinding.com offers a wide selection of custom products. We
offer custom imprinted plastic combs in quantities as low as 300 pieces. We
also have the ability to produce foil stamped, offset printed or silk screened
covers using your custom artwork. Simply choose the cover stock that you wish
to use and send us your artwork for a simple no obligation quote.
In addition to custom covers and combs we also offer a number of other custom
products including imprinted index tabs, custom sizes and colors of coil, custom
length combs, larger sized covers, pre-punched paper and covers, and many other
unique products that you may not see on our website.
If you are looking for something that is unique or have questions about custom
products, please call us toll free at 1-800-944-4573 or email us at support@mybinding.com
7. Will You Ship Products Internationally?
If you need an order shipped overseas we are willing to work with you. We will
gladly ship to APO’s, Canada, Australia, and UK via the United States Postal
Service or UPS. For most orders to these destinations we are able to accept our standard
methods of payment (credit cards, paypal, check or Money Order). Please contact
by email, live chat or by phone for a shipping quote and to place your order. Please note that you will be responsible for all taxes and duties levied by customs or your local taxing agencies.
For orders shipping to other countries throughout the world we prefer either
a Money Transfer in advance of the order or a money order drawn on a US bank.
If you want to use an internationally issued credit card (Visa, Mastercard, Discover or Amex) we require clear copies of the following information for credit card orders: 1. Credit Card front and back 2. Government issued identification 3. Credit card statement reflecting a billing address that matches the shipping address. If you are interested in ordering using one of these two payment methods please
contact us by email, live chat or by phone for a shipping quote and to place
your order.
8. I lost the Instruction Manual for My Machine can I get a copy?
We get many requests a week from individuals who have misplaced their instruction
manuals for their binding machines and laminators. We do have a library of instruction
manuals here at our offices and do our best to send manuals by email to people
who request them. We have placed many of these manuals online and you can find
them on our User Manuals Page.
If you can't find the manual there Please let us know what manual you are looking
for and we will see if we can help you with your request. Just email us at support@mybinding.com
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