Frequently Asked Questions

General Questions

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Can I do a "Buy It Now" on ANY of your auctions?

If you do not see a "Buy It Now" price offered in the auction, then you will need to bid on and win the auction in order to purchase the item. Happy Bidding!

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Is your merchandise authentic?

You bet it is! It's 100% authentic! We purchase all of our products directly from the footwear manufacturers, or their authorized distributors and retailers. Although most footwear is made over-seas, we don't buy from over-seas suppliers. This ensures authenticity.

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What is your feedback policy?

Nottingham Park greatly appreciates the patronage of every customer so we leave positive feedback shortly after you purchase the item. We hope you'll be pleased enough with our transaction, our product, and our service, to do the same for us. If your not, then please contact us at: ebaysales@mynottinghampark.com and we'll try to make it right.

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I live near Nottingham Park. Can I pick up my merchandise locally?

I'm sorry, but we don't allow for local pick-ups at our warehouse due to insurance reasons. If you are local then you should get your shoes the day after we ship them. This is a real plus for our local customers!

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Do you give multiple-item discounts?

Our prices average 30% to 70% below retail price, and are often as much as 80% to 90% below retail price. We offer some of the lowest footwear prices anywhere. If you buy multiple items within a 7-day period then you'll be able to save even more money by taking advantage of our combined shipping discount. Click here to see our combined shipping rates.

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Do you have a catalog?

We don't have a catalog. We list our entire inventory online. We also have additional inventory at: www.mynottinghampark.com.

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Can I purchase from Nottingham Park outside of eBay?

Unfortunately, we are unable to sell products that are listed on eBay, off of eBay. However, we do offer more inventory on our website. If you wish to purchase directly from us then please visit our online store at: www.mynottinghampark.com. We have a great selection to choose from!

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What if I have a question that is not answered here?

If your question is not answered here then please click on the "Ask Seller a Question" link near the top right of any one of our auction pages. Your question will be answered by one of our friendly Customer Care Service team within one business day.

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What is My Store Rewards?

My Store Rewards is free for all buyers. It is the easiest rewards program ever! We don't use any complicated coupon codes, force you to mail in any rebate forms, or make you jump through any hoops. You can sign up by simply clicking on the My Store Rewards link on the bottom of the auction listing (where applicable).

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Where does all your merchandise come from?

Nottingham Park contracts with manufacturers, distributors, and retailers all over the United States to purchase an ever-changing inventory of the hottest styles at the lowest prices. Our buyers are constantly searching for the best deals so we can provide our customers with a great selection of new products daily.

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Can you please explain each of your grades of footwear? (Condition Details)

Nottingham Park only sells authentic name brand shoes purchased directly from manufacturers or their authorized distributors and retailers. We carefully inspect and grade our items into the 4 categories listed below.

• New: In Original Box - Brand new condition in original box.
• New: Without Original Box - New condition without original box. These shoes are carefully packed and shipped in our own custom, or in re-labeled, shoeboxes.
• New / Display - New shoes that were floor samples, displays, or try-ons. They might have very minor creases, or scuffs. We show Actual pictures for these.
• Gently Returned – New shoes that may be store returns and/or show minor signs of wear. These shoes are still in good condition and are a great value! We show Actual pictures for these.

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Pre Auction Questions

Can I get a better price on these shoes?

We're sorry, but our prices are as listed. As you can see, our prices are 30% to 90% off of retail price. This means that we have some of the lowest prices you'll find anywhere. If you find a lower price on any other website besides eBay then please let us know and we'll match it.

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Are the shoes in the photo the actual shoes up for sale?

If the "Condition" stated in an auction is New: In Original Box, or New: Without Original Box, then we use the same picture to represent all of that model and color of shoes. If the "Condition" stated is New/Display or Gently Returned and it says "actual shoe shown", then it's the actual picture of the shoe. Please check the "Condition" field in the item's auction, for details.

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I missed the auction. How can I bid on, or buy, that shoe again?

If the auction ended without a winner then the item will be automatically re-listed. You can then do a search in our store to bid on it again. Click on the following link to visit our store: www.stores.shop.ebay.com/Nottingham_park__W0QQ_armrsZ1. If the auction ended with a winner then we might have another of the exact same item up for auction. Please re-visit our store to see if there's another one available.

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Why are there so many different prices for the same style of shoes?

Our prices for the same ‘Style' will vary depending on the condition, the popularity of the size, the popularity of the color, and the length of time that an item has been offered for sale.

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Are your products new or used?

Our merchandise is sold in various levels of condition. Please review the condition of an item in the "Condition" field of the listing. Further details about the condition are available by clicking on the "Details" link that's located on the right side of the Condition field.

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Is there a limit to the amount of shoes I can buy?

Our policy allows you to purchase 10 items in a 10-day period. We're sorry for the inconvenience but we had to implement this policy to ensure a fair and positive shopping experience for all.

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What currency do you list your products in?

All of our prices are listed in US dollars. Currency exchange is handled by your credit card company or by PayPal.

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I was outbid in an auction, would you have another one like it?

We're sorry to hear you were outbid. Since we list our entire inventory in our eBay store, the easiest way to find out if we have the shoes that you are looking for is to select the appropriate search terms in the search area on the left hand side of each of our auctions. You can also use the search tools in our eBay store at: www.stores.shop.ebay.com/mynottinghampark/__W0QQ_armrsZ1. If you don't see it in our store or on our site, then we're sold out for now. We get new merchandise in daily so don't give up! While we may not have everything that you are looking for now, we very well might in the future! So please, check back often. Because our prices on footwear are the best you'll find…Guaranteed!

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I submitted a bid on the wrong item. Can I retract my bid?

There are very few circumstances where eBay will allow you to retract your bid. Please click on this link to view eBay's policy on Bid Retraction: http://offer.ebay.com/ws/ebayISAPI.dll?RetractBidShow

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Post Auction Questions

Can I cancel or adjust my order?

Our shipping process is completely automated so your order is processed within hours. Once we
receive your payment, we cannot add to, subtract from, or cancel your order prior to shipment.

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I only received part of my order, when will I receive the rest?

We're very sorry for the inconvenience. Please email our Customer Care Department at: ebaysales@mynottinghampark.com, and send us the details on what is missing from your order. We will make it a top priority to ship your missing item right away!

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Can I add items to my order?

If you have won an auction and have not already checked out, then you will have the option to continue shopping. Please wait until all your auctions end before visiting Checkout (up to 7 days from time of first auction won) so you can take advantage of our combined shipping discount. Click here to see our combined shipping rates. If you have already checked out and paid for an auction, then unfortunately we are unable to make any adjustments or additions to your order.

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I just won an auction. Can I get another of the same item at the same price?

Our entire inventory is listed on online for sale, so unfortunately you'll have to bid on another item. Our inventory turns over very quickly, so please take a moment to search our store to see if we have another item like it. If you are unable to locate another of the same item, then we're sold out for now. We get new merchandise in daily so don't give up! While we may not have everything that you are looking for now, we very well might in the future. So please, check back often. Because our prices on footwear are the best you'll find…guaranteed!

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Shipping Questions

How can I track my order?

Most orders ship next business day after payment is received. After we ship your order, we will send you a shipping confirmation e-mail which will include your tracking number and a link to track your package.

If your order was shipped you should have received a Tracking Confirmation e-mail from Nottingham Park, showing your tracking number and shipping carrier.

If you didn't receive that e-mail, then e-mail us at: ebaysales@mynottinghampark.com. Enter ‘Request Tracking Number’ in the Subject field and enter your item number and e-mail address in the Message field. We will then send you an e-mail that has your Tracking Number and a link to track your package.

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How much does shipping cost?

We offer different shipping rates for shoes and boots. Please see our shipping rates listed below.

Shoes

Boots

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How fast will you ship my order after payment?

Nottingham Park offers some of the fastest shipping on eBay. We ship all orders that clear by 12:00AM PST the following business day. A business day is considered Monday through Friday (not including holidays).

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How long will it take for me to receive my order?

Delivery times will vary from 1 to 6 days for domestic shipments. We are located near San Diego, Ca., so the closer you are to California the faster you will receive your order. The farther you get from California the longer it will take. After your order has been shipped, we will send you an e-mail so you will get the exact delivery date. International shipments have an average delivery time of 2 to 7 business days via Fedex International.

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Do you combine the shipping charges on multiple purchases?

Yes, we do combine shipping charges on multiple purchases. To qualify for our combined shipping discount, you must complete Checkout AFTER all your items are added to your cart. Please wait until you win ALL your auctions before completing Checkout. All auctions must be won and Checkout completed, within 7 days from TIME of first auction won, to qualify for our shipping discount. Items purchased under the same account will be automatically added to your invoice and the combined shipping discount will apply to your order total. Please remember that you still only have 7 days (from the first transaction's TIME) to complete Checkout - otherwise all the items in your checkout will be canceled and re-posted for sale. Click here to see our combined shipping rates.

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Do you have a cheaper way to ship my package?

We pride ourselves on offering very fast, professional, and affordable shipping rates. Unfortunately, we cannot ship your items using any other method because our shipping process is fully automated.

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Can you ship my package using a different shipping carrier?

To offer our customers very fast and affordable shipping, we have automated our entire shipping process with our chosen carrier. So unfortunately we can't ship with a carrier that's different than the one we've specified in our auctions.

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Can I ship to an address other than my billing address?

You sure can! We will ship to anywhere you'd like. You'll have a chance to enter a 'Ship To' address during Checkout.

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International Shipments

Can you declare my purchase a "Gift"?

Falsifying customs documentation violation of Federal law. In accordance with US law, we must declare your package as merchandise and note the price that you paid as the value. Even after all those expenses, you will still get a fantastic deal because our footwear is priced well below retail.

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Do I have to pay any customs taxes, duties, or fees?

Nottingham Park's international shipping charges do NOT include any country-specific custom taxes, duties, or fees associated with the delivery of your package. These fees are paid by YOU, the customer, and they are paid directly to the delivery carrier at the time of delivery. We do pay for your brokerage fees associated with the shipment.

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What countries do you ship to?

We ship worldwide to most countries.

However, we're sorry, but because of high customs fees and shipping issues, we have discontinued shipping items to the following countries. Please see the list below.

Unfortunately, if you have purchased an item and your country is listed, we will not be able to complete the transaction.

These are the countries we DON'T ship to:

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Payment Questions

How do I pay for my item?

Pay Now: After you win the auction, or Buy It Now, click on the ‘Pay Now’ button at the top of the auction listing to immediately proceed with the checkout and payment process.

Nottingham Park
Attn: Returns
3173 Sumac Rd.
Fallbrook, Ca. 92028

Please e-mail us with any questions you might have.

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What is your return policy?

Nottingham Park offers one of the best return policies on eBay or anywhere!
We have a 90 Day – No Questions Asked --100% Customer Satisfaction Guarantee! If you are not completely satisfied, you may return your product for a full refund less shipping charges.

Refunds must meet these 3 simple requirements:
1. Item must be in unworn condition (Tried on in a carpeted area only for fit and sizing).
2. Item must be returned within 90 days of purchase.
3. The Return & Exchange Form must be included with the return inside the box.

Click on this link: http://www.mynottinghampark/returnform.pdf, to download our Return & Exchange Form from our website. Fill out the form in Adobe Acrobat (if you don't have Adobe Acrobat
click on the following link to download Adobe Acrobat: http://get.adobe.com/reader/ ), or you can print it out and fill it in by hand. Then simply place it in the box with the shoes and return it to:

Nottingham Park
Attn: Returns
3173 Sumac Rd.
Fallbrook, Ca. 92028

Your refund will be issued in the same manner as you paid. An e-mail confirmation will be sent to you after your return is processed. Returns are processed within 5 business days.

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Do you offer Exchanges?

Nottingham Park will make every effort it can to fulfill your request for an exchange. Please contact our friendly Customer Care team at: ebaysales@mynottinghampark.com. They will assist you further in the details of exchanges.

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I've returned my shoes. When will I receive my refund/exchange?

After your shoes arrive at our warehouse, our Returns Department will processes your return within 5 business days. Once your return has been processed, we will send you an e-mail confirmation immediately after your refund is issued back to you. We process returns in the order that they are received.

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I received the wrong item? What should I do?

At Nottingham Park we really do strive to keep our customers happy, but sometimes we do make mistakes. We're very sorry to hear that you received the wrong item, and we hope to make your return as effortless as possible.
Please e-mail Customer Care at: ebaysales@mynottinghampark.com. Include your order number or item number in your e-mail. After we receive your e-mail, we will send you a return label via e-mail that you can use to return your item. If you can't wait then please feel free to return the item yourself and you will be reimbursed for your return shipping. Click on this link: http://www.mynottinghampark/returnform.pdf, to download our Return & Exchange Form. Fill out the form in Adobe Acrobat (if you don't have Adobe Acrobat, click on the following link to download Adobe Acrobat: http://get.adobe.com/reader/ ), or you can print it out and fill it in by hand. Then simply place it in the box with the shoes.
In most cases, because there was only a mix up, we will have your correct item in stock. We will ship your correct item as soon as your incorrect item has been received and processed (1 to 2 business days). Returns will be carefully inspected to insure that they are in unworn condition. Again, we're very sorry for the inconvenience.

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My order was damaged during shipment. What should I do?

We're very sorry to hear you've received a damaged package. We will contact the courier and file a claim on your delivery. Please e-mail Customer Care at ebaysales@mynottinghampark.com with the details of your shipment. Also, please let us know if you refused the package.
If there is a replacement item available, we will make arrangements to ship you a replacement.

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