Every effort will be made to insure complete customer satisfaction both before, during, and after the sale. Many of the items that we sell come with a lifetime warranty to the original purchaser, unless otherwise specified in out listings. If you experience a problem with your item, please call us at (330) 692-1418 and we will be glad to assist you in any way that we can. Non defective merchandise will be subject to a 20 percent restocking charge. Merchandise that is defective may be returned for a full refund of the purchase price less any applicable shipping charges.