Frequently Asked Questions
Q: Do you resize bands and rings?
A: Yes, we do. If you purchase a band or ring, you will be requested to provide information – size of the ring and color of the gold (white or yellow) – while your payment is being processed during the checkout procedure.
Q: Will you be able to accommodate my request if I want a certain jewelry model?
A: Certainly. We can arrange for any jewelry item that you would want. Just call our toll-free number (1-866-333-2800), and be sure that you have a .jpg image that you can contact us via eBay Messages System. In addition, we would be asking for your requested size of ring (if applicable) and your requested specification for the diamond (carat, cut, color, and clarity).
Q: How long before I receive my order?
A: After we ship the jewelry item, please allow 3-4 business days to receive it.
Q: Can I get a refund if I’m not completely satisfied?
A: Even if you’re satisfied with your order, you can still return it and get your money back; no questions asked. We pride ourselves with our unconditional, no questions asked, and no-hassle 30 days money-back guarantee. All our products come with a 100 percent guarantee. There is no re-stocking charge; we’ll give back the full amount even if you were given free shipping.
Q: What is your return policy?
A: You may send the item back and receive a complete refund within 1 month of receipt.
Q: Do you ship worldwide?
A: Yes, we ship internationally.
Q: How much are your shipping and handling rates?
A: They are FREE globally.
Q: Do you carry yellow gold jewelry items?
A: Of course. You may opt for your purchase to be in white or yellow gold.
Q: What size are your bands and rings?
A: Our bands and rings are customized for you. If you win the bid, you may select any size (in the 5-9 range), and we’ll create a ring or band that will fit you perfectly (please get in touch with us if you require a different size of ring).