We ship Monday through Friday, excluding holidays, to street addresses within the United States. Please note that we cannot ship to APO/FPO, P.O. Boxes, or protectorate addresses. We apologize for any inconvenience this may cause.
Orders are processed within 1-2 business days and tracking information will be provided via e-mail with shipping details.
If you have questions about your order, call us at 1-888-BEST BUY (1-888-237-8289). Please have your BBY01-EB order number available.
Shipping to Alaska and Hawaii
There is no extra shipping fee to Alaska and Hawaii.
Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express). We sometimes offer free shipping in select categories, or free shipping site-wide.
Free Shipping on Orders $25 and Up
Excludes select items displaying "In-Store Only" message.
Shipping Rates by Product Type
Most ebay/BestBuy.com items are shipped on a per item basis. A few select items are shipped on a per pound basis.
These items are shipped on a per item basis:
- Blank media
- Computers (notebooks and desktops)
- DVD players
- Flash drives
- Game consoles (video)
- Gift cards
- Hard drives
- Karaoke items
- Misc. small items
- MP3 players
- Musical instruments (small)
- Video games
- Video game consoles
These items are shipped on a per pound basis:
- Appliances (small)
- Car audio and video
- Digital cable TV items
- Digital cameras
- Digital video recorders
- DVD Recorders
- Fax machines
- Furniture (does not include oversized furniture delivered by Best Buy to your home)
- Home audio (includes speakers)
- Misc. large items
- Portable audio
- Seasonal items
- Small appliances
- TVs (does not include oversized TVs delivered by Best Buy to your home)
- TiVo products
Changing Your Delivery Options
To change your shipping or Store Pickup options after you have placed an order, call us at 1-888-BEST BUY (1-888-237-8289).
- To switch from Shipping to Store Pickup, call within thirty minutes of placing your order.
- To switch from Store Pickup to Shipping, call any time.
Note that not all items are available for both store pickup and shipping.
Questions About Your Order?
If you have questions about your order or a product, please call 888-BEST BUY, send us a message from your eBay account, or ask us a seller question directly from an item listing. Our support staff is available to assist you Monday - Friday, 8 a.m. to 5p.m. CST.