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WARRANTY, PAYMENT, AND SHIPPING INFORMATION

Payment Policy

We only accept payments made through PayPal.

Please make sure your shipping address is confirmed with PayPal. We will only ship to addresses that have been confirmed. Any payments made that do not have a confirmed shipping address will be canceled and refunded.

Please make sure to make and confirm any address changes with PayPal prior to making your purchase. Please note that we do not ship items to unconfirmed addresses as an attempt to protect both us and our customers. Payments made that request shipping of an item to an unconfirmed address will be cancelled and will not be shipped until the confirmed shipping address has been corrected and payment has been resent.

We use an automated system for processing payments and orders. Please do not add any notes to the payment as these will not be read.

When making your payment through PayPal, please be aware that clicking on the submit button more that once may result in you being charged multiple times. To avoid any confusion and to ensure a clear and effective ordering process, we urge you to only click on the submit button ONCE and wait for your confirmation. OneWorld Goods cannot be held responsible for customers that make this error. The customer must resolve this issue directly with PayPal and not with OneWorld Goods, as only PayPal has access to resolving any issues made at this point of the transaction process.

We strive for 100% customer satisfaction with every transaction. If you should have any questions, comments, or problems, please email us.

Please do not leave any negative feedback before communicating with us. We make every effort to resolve any issues and to ensure complete satisfaction to each of our customers. Please email us and allow us the opportunity to bring any and all outstanding issues to a satisfactorily resolution and conclusion.

Shipping Policy

IMPORTANT NOTE!

We DO NOT ship to PO Boxes or APO/FPO addresses. We apologize for any inconvenience that this may cause but we have had too many issues of missing packages. In order to protect both ourselves and our customers we unfortunately do not ship to PO Boxes or APO/FPO addresses.

Shipping to the United States:

We currently offer FREE SHIPPING to 48 continental states ONLY.

Shipping to Alaska, Hawaii, Puerto Rico and Virgin Islands:

We DO NOT offer free shipping to the above territories. Customer must contact us for shipping cost information. If you have already received an email correspondence from us, please pay the adjusted amount for shipping cost, or wait for us to send you an adjusted invoice.

International Shipping:

We ship internationally through Ebay Global Shipping Program and Bongo International. To learn more about these international shipping options and shipping costs, please visit/contact Ebay Global Shipping Customer Support or Bongo International.

Please note that customers are responsible for all import duties, taxes,, charges, customs, and fees. We ask that you check with your country's customs office to determine the additional costs you may have to pay prior to bidding or buying. An "extended area surcharge" may apply to you depending on your international location. You will generally have to pay your import duties and other fees upon receipt of your shipment. International customers are encouraged to CLICK HERE to read more about eBay International Shipping before bidding or buying.

When using a carrier for international shipping, please note that OneWorld Goods is ONLY responsible for shipping your item to your carrier’s hub. After delivery of your item to your carrier’s hub, any event that follows is the responsibility of your chosen carrier. Any questions or inquiries should therefore be directed to them. Please do not contact OneWorld Goods as we would no longer be responsible for your package at this point.

Domestic Shipping:

OneWorld Goods ships domestically every business day that UPS and the USPS are in operation.

Please note the following terms regardless of the auction shipping details:

  • All packages under one pound (1 lb.) will be shipped via USPS
  • All packages exceeding one pound (1 lb.) will be shipped via UPS
  • If a customer chooses to change their delivery address mid-transit, there would be a required $15 fee.
  • |If a customer rejects package upon delivery, the customer would be responsible for all return shipping charges.
  • |Any order of over $200 will require a signature upon delivery for the protection of our customers.
  • Items will only be shipped to PayPal confirmed shipping addresses.
  • No exceptions to the above mentioned items!
  • Items purchased and paid for by 8:00am EST typically ships on the same business day.
  • Items purchased and paid for after 8:00am EST will be shipped the next business day.
  • Items purchased and paid for after 8:00am EST Friday and through Sunday will be shipped the next business day.

Tracking numbers will be automatically updated by item into your eBay bought items list once the package has been shipped. If for some reason you do receive your tracking number, please email us and we can provide you with one directly.

Returns & Warranty Policy

IMPORTANT NOTE!

Please note that there is a 15% Restocking Fee on ALL returns. Customers are also responsible for return shipping costs. OneWorld Goods will not be responsible for items damaged or lost in return shipping process, therefore we strongly encourage customers to carefully pack and insure the merchandise when shipping their returns. ALL returns must be in its original packaging and must include all original content - installation guides, manuals, warranty packets, wires, cables, and any other accessories.

Warranty Coverage:

We offer one hundred eight (180) day full warranty on all NEW electronic products and speaker items we sell, unless specified otherwise in listing details.
We offer sixty (60) day warranty on all subwoofer systems.
We offer thirty (30) day warranty on all headphones.
We strongly recommend for all electronics to be installed by a certified professional. Warranty is void for all items not installed by a certified expert.
Physical damage is not covered under the warranty. For example: Burned voice-coil in speakers or subwoofers is physical damage and is not covered by the warranty.
When sending a defective item in for an exchange, please include a copy of your certified professional installation receipts installer note stating what the problem is. Please also include your eBay purchase receipt.

30 Day Refund Guarantee:

We only offer refunds for unused, unopened items. You may return your unopened/unused item in its original condition and packaging within 30 days after the purchase date.

Exchanges

You may only return unused, unopened merchandise for an exchange. You must include a copy of your certified professional installation receipt and installer note stating what is wrong with the unit.

You may only exchange your returned merchandise for an item of equal or higher value. In the case of exchanging your returned merchandise for an item of higher value, you will be responsible for paying the difference. You are also responsble for the return shipping costs when returning the merchandise to us, as well as the cost of shipping the exchange item out to you.

eBay Return Policy

Upon receiving your refund or exchange, please accept your eBay cancellation notice and bring all open cases to a close. Please also leave a positive feedback when your case has been closed and your issue has been resolved.

Customer Service

We strive for 100% customer satisfaction with every transaction. If you should have any questions, comments, or problems, please email us.

Please do not leave any negative feedback before communicating with us. We make every effort to resolve any issues and to ensure complete satisfaction to each of our customers.
Please email us and allow us the opportunity to bring any and all outstanding issues to a satisfactorily resolution and conclusion.

We appreciate your business

Thank you for shopping with us and
we look forward to continuing to service you in the future.

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