Return Policy

PLEASE READ THIS SHIPPING POLICY VERY CAREFULLY BEFORE YOU PURCHASE ANY OF OUR ITEMS.

Below is our policy on damaged freight merchandise.

This simply protects you, the buyer, and us, the seller.

Replacement and Return

•         In the unlikely event, you receive a product that is incorrect, missing parts, or damaged we will send replacements with no charge after company’s inspection.

•         Please email us at premiumpacking@aol.com  to discuss the issue. Replacements generally leave the warehouse within 24 business hours after company’s inspection.

•         To return all defective or non-defective items, customer has to claim RMA number within 7 days of receipt of the package, and items must be in original condition it was shipped.

•         ALL RETURNS for refund of any item sold by PackingPlus will be charged a 20% restocking fee. If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery, amount of refund will be the original purchase price less 20% restocking fee.

•   ALL RETURNS for refund of any item sold by PackingPlus will be charged a 20% of the product price for a restocking fee, and we will NOT refund any of the original or return shipping costs.
　

•         No returns will be accepted for the following conditions:
  - Returning the items without a Order Confirmation Number
  - The product has been used or modified
  - Items from custom order specifically requested by the customer
  - Volume order totaling more than $ 300.00
  - Purchase order for light bulbs alone do not qualify for returns

•         All credit will be placed on PayPal or the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your (online) statement.

•         PackingPlus does not make profits on customer returns. Our supplier charge us restocking fee for returns and there are shipping charges that PackingPlus incurs. The 20% restocking fee covers only part of the cost that we incur.. For more information, please contact us.

* Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.

Order Cancellation 

•         Unshipped items can be cancelled free without any notice as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order.

•         If you package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status. PackingPlus incurs.
　

Terms & Conditions

Packing Plus All Rights Reserved

The policies, terms and conditions set forth throughout the store govern Packing Plus Store.

·         We are committed to the satisfaction of our customers and strive to provide a high level of service and excellence. Please take a moment to read over our Terms & Conditions before purchase, and please contact us at premiumpacking@aol.com for further questions and requests for our assistance.

·         By placing of an order in Packing Plus via phone, email, or fax, the buyer is agreeing that he/she understands and accept our Terms & Conditions and our policy on shipping, payment, and return as a contract.

·         We value our customers’ honest and detail feedbacks. Please take part in addressing your voice for our improvement to better satisfying customer service. Please contact us with any concerns or issues prior to leaving a negative feedback. We are very much willing to assist you to your best benefit as we are aware of them.

·         PackingPlus reserves all rights to make changes to this store and these terms and conditions at any time without notification. We appreciate your attention and agreement to our Terms & Conditions and all our policy.

Copyright and Legal Issues

All contents, such as logos, icons, graphical images, text, data compilation, and intellectual properties on this site, are copyrights of PackingPlus or its content suppliers. PackingPlus respects the intellectual property of others, and we ask our users to do the same. It is only for the purpose of shopping on this site or placing an order on this store that allows you to use the content of this store. Please do NOT copy, reproduce, modify, republish, or upload any materials from this store by any means without a written permission from PackingPlus.