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FAQ

 
General Question
1. No tracking updates / Wrong tracking

2. Does this replacement fit? What should I be aware

3. Wrong /damaged item received. What should I do
 
BBQ Gas Grill
1. How to clean burners and venturis

2. How to clean orifices

3. How to install burners and venturis

4. How to test for gas leaks

5. Flames around control knobs

6. Grill won't get hot

7. Why are there holes at the end if my burner

8. My burner will not light

9. I can’t get my grill to light. What is wrong

10. My flame is not 2” high. What is wrong

11. All of a sudden, there was a drop in gas flow and my flame is very small. What do I do

12. My regulator is loose and spinning around. Is it broken?

13. Why does regulator hum?

14. My barbecue is experiencing excessive flare-ups. Why?

15. What is the lighting hook used for?

16. Can I use lava rocks or briquettes in my grill?

17. Can I use my portable grill on a table top?

18. The inside of my grill lid is peeling. The paint is coming off. What do I do?

19. What can I do to add flavor to my food?

20. Why are my cast iron burners rusting?

21. Why is my porcelain cooking grid chipping and flaking?

22. Why is the stainless steel on my grill turning a rust color?

23. Which rotisserie will fit my BBQ grill

24. I tried to use my grill and there was a flashback behind the control panel. What is wrong

25. We are having difficulty removing the rusty screws on our bbq. What can we do

26. My regulators have frost on it. Is this normal

27. What is the difference between direct and indirect cooking

28. What could cause uneven heat while cooking with my gas grill

29. How long will my full 20 lb. Tank of gas last

30. Should I get cast iron or porcelain-enamel cooking grates

31. When Is a drip pan necessary

32. The knobs on my grill have melted

33. Can I convert my grill to liquid propane LP gas

34. Can I convert my grill to natural gas NG

35. What is an OPD

36. Flare Fitting

37. D Value

38. How to Grill a Perfect Hamburger

39. How to Grill Baby Back Ribs

40. How to Grill a Perfect Steak

41. How to Grill Fish

42. How to Grill Vegetables

43. How to Grill Chicken

44. How to Grill Beer Can Chicken

45. Things to Know About Normal, Year-Round Care of Your Grill

46. Extra Seasonal Maintenance

47. Avoiding Common Grill Problems

48. What should the burner flame look like?

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