| PenGallery Store Policies |
| Specialization |
PenGallery, we specialize in sales of brand name quality writing instruments, related products and lighters, for a competitively lower price than the manufacture's list price. With our large selection of merchandise you are sure to find a suitable item that will match you at a great discounted price. |
| Payment |
At PenGallery.com we believe in choices. You can choose from a variety of payment options. PAYPAL Preferred. We also accept Visa, MasterCard and American Express. Your payment details are transmitted via our secured online order form. All data is encrypted via SSL secure server with 128 bit encryption before being transmitted. |
| Fees |
For all international orders, customers are responsible for all tariffs, taxes, customes and duties of the destination countries. These duties vary by country. For more information, please contact your local customs office. |
| Shipping |
We guarantee a special low fee for secured delivery via FedEx courier service. Buyer pays a flat USD15 for worldwide delivery even for combine shipment. Please take note that a higher shipping fee applies to Israel. Kindly contact us for details.
Please furnish detailed shipping address with postal code and recipient's contact phone number. All deliveries must be made to a physical address. Please take note that we are unable to deliver to P.O.Box Box or mailbox addresses. |
| Shipping to Israel |
Higher shipping fee applies to Israel with the following charges :-
- 1 - 5 items - USD30.00
- 6 items and above - USD50.00
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| Refunds & Returns |
Defects in Manufacture :-
For defects in materials and / or workmanship, you can return the item within 10 days from receipt of item for a replacement or full refund. Shipping charges on this return will be borne by PenGallery.
Damage in Shipping :-
For items damaged during shipment, please contact us within 10 days from receipt of item with details on damages items. You will then be required to hold the item for a maximum of 14 days to facilitate inspection by the carrier. We will process the return upon completion of report by carrier. Shipping charges on this return will be borne by PenGallery. |
| Contact Me |
At PenGallery, we are always open to questions and suggestions. Please feel free to contact at ebay@pengallery.com |
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Thank you once again for visiting PenGallery's Listing at Ebay www.pengallery.com |