Returns:
No Hassle 30-Day Exchanges and Refunds*.
*Due to the high cost of shipping, all sales outside of the US are final. There is no refund on tailor made/custom made products because that is truly made for you only expect if we produce a garment that is not as per your given sizes or found defective.
Please include custom measurements in the Notes To Seller box on the Paypal checkout page, also include your phone # for courier.
No Returns or exchange on Wholesale Super Deals
General Merchandise Requirements: Please note to be accepted for return, items must be in their original purchase condition without any wear and tear. The item should be returned with the original product packaging and tags. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original packaging and tags must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
Please see the item specific guidelines for packaging merchandise below.
Please note the following: No item that is damaged, soiled or worn will be accepted for a refund. All items are inspected by our warehouse personnel. If your returned/exchanged item appears to be worn/soiled or is damaged in any way that renders the item used, the item will be sent back to you and we will not refund/exchange your order.
Please include the following information inside your packaging to help us expedite the process.
- Order #
- Billing First & Last Name
- Email address used to place order.
- Note the reason for the return/exchange Detailed instructions to what you would like for us to do with your order (new size, new item, refund)
- Make sure to insure the package as we cannot be held responsible for lost packages.
- All packages shipped from our warehouse to you are insured for the amount of the items that total the order if you send back your package via U.S.P.S, make sure the package is insured and the delivery confirmation is on the return. We cannot be held responsible for lost packages.
- All Packages shipped to you are insured by us. We do not refund shipping charges.
Return Shipping Address:
PortoGear Inc.
TRI- Country Market
3041 Hempstead TPK
Levittown
NY 11756.
USA
What carrier should I use?
You may use the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation and insurance against damage. Return shipping is at your expense and is not refundable.
Item Specific Packaging and Return Requirements:
All products must be properly packed to avoid wrinkles scratches to the leather and product material or any damage that can occurs on route to our warehouse. Use the appropriate sized box to ship back your order. All hand tags must be attached to the product. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place or you will be charged a restocking fee. Do not include the armor/accessories within the package contents. Please don't combine 2 or more items in 1 package if it was not sent to you this way. This may damage the integrity of the item. All products accessories must be returned, this may includes armor, removable inside lining and any accessories the product was shipped with. Item must be returned in new condition and no wear & tear will be accepted.
Damaged or Defective Merchandise:
If you believe a product was shipped in error from PortoGear Inc., arrives defective, or was damaged in transit, Please contact Customer Service so we can resolve the problem. We will have the defective merchandise picked up, and a new item delivered to you at no cost. Please keep in mind that you must call or email us immediately to report the problem with your order.
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