We shall be out of office for a training program from 10th Feb to 21th Feb.
Therefore, we are afraid that your email will not be answered timely until we come back to the office on 21th Feb.
Complaint email will be replied within 3 days by after service department.
In addition, the shipments during this period will be dispatched on 22th Feb.
We are very sorry for all the inconvenience we caused.
Best regards,