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| Q:What are your hours for support and services? |
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| A:We have staff available to respond to email questions and inquiries during regular hours from Monday - Friday from 8.00am - 4.30pm PST/PDT. Please ask any questions prior to bidding on a product . Inquiries are addressed within 1 - 2 business days. |
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| Q:Why have I not received a response back to a question that I had previously submitted through eBay's Messaging Service? |
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| A:eBay limits the use of 10 messages daily through their messaging service for a seller to respond to potential buyers. We prefer to respond directly to a buyer's email address. To ensure you receive a response, please uncheck the option of hiding your email address when submitting an inquiry and we will respond as soon as possible. |
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| Q:Do you offer phone support? |
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| A:At this time, we currently primarily offer email support , however at times, do contact customers via phone directly . Our transaction partners on eBay are welcome to request for our contact details directly through eBay. We look forward to offer direct phone support for our customers in the near future. |
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| Q:I would like to purchase an additional item. Is there a discount available? |
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| A:We do offer shipping discounts for particular products only. Due to the weight and packaging of particular items, discounts are not available for such products. Therefore, please check with us prior to bidding to see if a multiple purchase discount is available for the product you would like to buy. |
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| Q:What is the status of my shipment? Have you received my payment? I have lost my tracking number, where can I find it? |
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| A:To view the status of your order, to print a copy of your invoice for personal records, and for all order information and details, sign in to our checkout system available at:
http://checkout.kyozou.com
You will be able to view all details of your order once you have signed in using the order number or eBay item number and your email address. |
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| Q:On your shipping calculator, I can select from a list of different countries. Do you offer International Shipping? |
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| A:We are currently in an experimental phase of offering International Shipments to our customers worldwide. We are now able to provide quotes for shipping via Canada Post to worldwide locations. Please feel free to contact us if you would like to confirm if shipping is available to your location. |
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