We are committed to the satisfaction
of our customers and strive to provide the highest level of service
and excellence. We warrant that all products sold are Brand New
and unused (in functional order), unless otherwise stated in the
listing, and are shipped in a sealed box. These are received directly
from the manufacturer, stored at our location, and then shipped
off to our customers.
***IT IS THE BUYER'S RESPONSIBILITY TO TEST
THE ITEM WITHIN 48 HOURS ONCE IT HAS BEEN RECEIVED***
D.O.A. PRODUCT POLICY
All electrical units sold on eBay are covered
by our D.O.A. (Dead-on-Arrival) policy. Our manufacturers ensure
that all units are tested and are in working order. If
an item arrives and malfunctions, it is the buyer's responsibility
to contact us by phone or e-mail and notify us within 7 days of
receiving the product.The
buyer must contact us to report any missing parts and accessories
received with the package within 24 hours of delivery. Only reports submitted within the stated time frames will be reviewed,
otherwise, the D.O.A. guarantee expires. When submitting a D.O.A.
report, please include the tracking number assigned for the shipment,
eBay item number, and additional details to be reviewed. Upon
review of the report, we will then communicate with the buyer
to determine the appropriate action. After the stated time frames
upon receiving the shipment and no report is received, we assume
that the buyer is fully satisfied with their purchase and all
completed sales are final.
DAMAGED GOODS POLICY
Damaged product claims will need to be reported
within 48 hours upon receipt of the shipment (or as noted within
the UPS delivery tracking system) . When submitting a damaged
product report, please include the tracking number assigned for
the shipment, eBay item number, pictures for proof of damages,
and any other additional details to be reviewed. Also, contact
and notify the shipping company to ensure that they are aware
that damages were noted on the item received. Upon review of the
report, we will then communicate with the buyer to determine the
appropriate action. We require up to 5 business days in order
to review damaged reports. No damaged reports received after 48
hours from the delivery date reflected by the tracking information
will be taken into consideration. We will assume that the buyer
is fully satisfied with their purchase and all completed sales
are final.
RETURN POLICY
All products listed on eBay are sold AS IS.
ALL SALES ARE FINAL and returns are not accepted unless reported
as DOA or Damaged and must qualify under the terms of the DOA
Product Policy and/or Damaged Goods Policy. Such cases and reports
will be thoroughly reviewed. Only exact item replacement, or refunds
will be issued.
FAILED SHIPPING POLICY
Buyers are provided with the tracking information
for their shipment upon successful processing, and will be held
accountable for ensuring receipt of their purchase. Buyers may
communicate with UPS support directly for the status of their
shipment. In cases of unsuccessful delivery as noted by the shipping
service, we recommend that the buyer notify the shipping service
promptly and request for a shipping re-attempt. In certain cases,
and UPS do offer to re-ship the package for free. However, if
UPS requires that shipping be repaid, the buyer will be required
to resubmit a complete payment for the Shipping costs only (not
insurance) before we process reshipment. In cases where a 'Free
Shipping' (an item listed for sale on eBay with Free Shipping)
purchase is returned, fixed shipping costs will be taken directly
from an auction (where fixed shipping costs are noted) for the
exact same item. Buyers do have the option of canceling the purchase,
however will only qualify for a refund for the Final Winning Bid
(not including the Shipping, Handling, and Insurance charges).
SAFETY COMPLIANCE AGREEMENT
By purchasing any of our items, the purchaser
agrees that this seller and their agents, servants, employees,
officers, directors, trustees and all other persons or entities
acting on their behalf and the manufacturer, is not responsible
for any accident or injuries that may occur for any reason (including
manufacturer's default) during use of the purchased goods. Carefully
review User Manuals provided with the purchase (only if available
and applicable) for instructions and use. Purchaser must comply
with all provincial/state laws and safety procedures where purchaser
intends to use their purchase (only applicable to certain products
such as ATV's, mini/pocket bikes sold by this seller).
FEEDBACK
Feedback will be left for buyers upon a successful
transaction. We will work with our customers to resolve any issues
or problems prior to posting feedback. In many cases, negative
feedback is the result of a misunderstanding or miscommunication
at which we would be happy to take the time to work through with
our customers to come to a mutual understanding. For our satisfied
customers, we offer an automated feedback system which will post
positive feedback automatically for positive comments left by
our buyers.
SALES TAX
The following Sales Tax applies to the total
cost for the item (winning bid and shipping costs combined) only
for Canadian buyers where the item is shipped to a Canadian address:
5% GST for ALL Canadian buyers.
7% PST for ONLY BC Residents in Canada.
No Sales Tax will be applied for those residing in the
US.
EMAIL INQUIRIES
Please do not email us as to the status of
your purchase until a reasonable amount of time has passed and
you still have not received the product. Once an email is received,
we will attempt to respond within the next 1 - 2 business days.
Our business hours of operation are from :
Hours : 10am - 4.30pm PST
Monday - Friday
Closed during Statutory Holidays in BC, Canada
and if you wish to contact us by phone, our contact
information is listed with eBay and we can be contacted during
these hours.
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