• Standard shipping is FEDEX ground or LTL Freight.  Approximately 3-8 business days for delivery.
• Shipping is available to the 48 contiguous United States only.
• We do not ship to Alaska, Hawaii, or Puerto Rico.
• We reserve the right to request a confirmed physical address for high value and freight shipments.
• The shipment tracking number will be sent to you via e-mail. Or you may log into your account for shipment status.
• We do not provide combined shipment discounts. We ship most items individually and cannot provide a decreased shipping amount.
• All domestic orders ship within 1-2 business days after payment is received. 

Estimated Transit Time

    Business days in transit from: MECHANICSBURG, PA 17050

Transit Time:

• Ground: 3 - 8 Business Days
• Second Day: 2 Business Days
• Next Day Air: 1 Business Day

• We only accept PayPal for eBay auctions.  You may also use your Visa, MasterCard and Discover Card through PayPal. 
• We will only ship to a confirmed PayPal address.
• By law we are required to collect sales tax for items shipped to addresses in Pennsylvania.
• Checkout is expected within 3 days of auction close and payment within 5 days. Unpaid auction wins will be forfeited after 7 days.

• Return Policy - You may return merchandise purchased from recoupIT for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed.  All product returns require a return merchandise authorization number (RMA).  A RMA number must be issued within 30 calendar days after the date of shipment; it will be valid for 14 calendar days after it is issued.  Products that are returned to recoupIT with a missing, damaged or altered serial number will be refused RMA service and returned to you.
• Refunds - Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
• Exchanges - If you purchased a product from recoupIT that you wish to exchange for an alternative, you may return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
• Defective Item - An item that was discovered to be defective upon receipt may be replaced with the same model only. You may also return a defective item for a refund.
• Damaged Items - All packages are inspected for damage prior to leaving our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt.  We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
• Return Shipping - Return shipping cost (the cost to send an item back to our store) is not reimbursable.  If an item you received is defective, we will replace the item.  However, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
• Replacement - We will send a product replacement after the authorized return has been received and inspected. The replacement will ship within four business days following our receipt of your return.  We do not cross ship, and a replacement will not be shipped prior to the receipt and inspection of the returned merchandise.
• Returning Items - Please contact us for return instructions and documentation.
  
  All returned merchandise must be in original condition and include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging.  We will not process the return if any of these conditions are not followed.
  
  Mail to: recoupIT - Returns, RMA Number: 273 Mulberry Drive, Bldg 6 Unit 4, Mechanicsburg, PA 17050
  You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
  
  FedEx - (800) 463-3339
  UPS - (800) 742-5877
  U.S.P.S. - (800) 275-8777
  
  Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to recoupIT.