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Any item marked FREE SHIPPING and is returned to us,We will deduct the amount paid for the original shipping from the full amount of the items price, when customer is refunded.
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Due to the nature of seasonal goods we have an exchange policy in effect.
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You may exchange your Item for equal or greater value.If item is of greater value,Then additional charges will apply.
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We understand buying across the internet / sizing problems. We will do our best to supply the proper size when needed and in stock.
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Articles such as : Wigs ; Makeup ; PropTheeth; Stockings; Undergarmet or Personal wares of any kind;Pet Costumes.Plus new items that are worn.May not be Returned.
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Before any Item can be exchanged , We must be notified of such problem within 2 days after delivery. Also,you will have to include in a note with your eBay user ID and the item number of the returning item/items. We can be reached by using the item's contact seller link in ebay.This is the Fastest and only way.
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There are 2 ways of exchanging item/items .
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First way:
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2nd Way:
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If you need an Item in less time.We will Cross ship. But, you will have to purchase and pay a new Item. When your original Item is returned here, we will then refund you for the exchanged Item/Items thru PayPal.
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Shipping charges are non-refundable, including shipping costs incurred to send an item back to us.
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Defective or damaged item/items have to be reported within 2 days of delivery and received at Rite General Merchandise within 7 days.
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Please contact us for further assistance on any of these matters using the ask seller a question link ,ONLY, not regular email.
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You may return your product for any reason for full refund less shipping.
Refunds must meet these requirements:
1. Product must be in the same condition that you received it. (Tried on only for fit and sizing)
2. Item must be returned within 30 days from committing to purchase.
3. We must be contacted through the items details on ebay using the contact seller link only prior to Return.Your ID and item number must be included with return inside the box.
If item was shipped with Free shipping ....as mentioned above applies.
Condition: The Shoes we sell are only authentic name brand shoes from manufacturers and retailers of fine footwear. We carefully inspect and grade our items into the categories below:
- New: In Box - Brand new condition in original box.
- New: Without Box - New condition without factory box.
- New / Display - Shoes were tried in stores, floor samples, or displays. They might have minor creases, scuffs, or scratches. These shoes were never worn before and are very close to brand new condition.
- Gently Used - Shoes may be returns or show minor signs of wear. These shoes are still in good condition.
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- These must be returned or received at Rite General Merchandise within 30days after committing to buy the item.After 30 days, no refund will be issued.All items must be returned in the same condition as sent with all tags ,boxes and literature...ect ,,that it came with no exceptions.About free shipping as quoted in above statement applies.
As to any workmanship done by us; Embroidery; we will always stand behind our workmanship.Changes of color and or style of Embroidery we will do free of charge.But,All shipping/handling expenses are to be handled by the buyer;To and From.We will not inccur any shipping expenses.
Internatioal buyers ...We mark all Customs Forms as to the amount paid for item/items.Tracking will be supplied for each item. Any duties, fees or other expenses are to be handled by the buyers upon arrival in customs.We will not be held responsible for any time lost/late packages in Transit.
to return an item..
First, Contact Us through eBay for RMA number that goes with the purchased item.All messages need to appear in My, MY MESSAGES.in EBAY..
return ship to Address:
Rite General Merchandise LLC
424 commerce Lane
unit 4
West Berlin, N.J. 08091
Thank You
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