We offer 150% satisfaction guarantee. Returns are honored within (30) days of purchase if items are unopened and unused condition for a refund on the product. Refunds will be made in the same manner that the original payment was made. Shipping charges are non-refudndable. All returns are subject to a 20% restocking fee. If there is an issue with the product and the mistake was ours, we will issue you a full refund on the items purchased AND the shipping charges.