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| Q:Is your item authentic |
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| A:We only sell authentic items with warranty and they all come in the original company packaging with all the paperwork provided by the company. We do not sell replica or duplicate items |
| Q:Do you send an item shipped notification. |
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| A:Yes we send 2 item shipped notification to the email address of your ebay account.If you have not received this notification within 48 hours of your payment then please check your spam box or check your ebay email account.
It should be there. |
| Q:Which shipping method should I choose if I am outside USA |
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| A:We offer three shipping options outside USA depending on your country. PLEASE read the following before you choose the method.
USPS First Class Mail International is the lowest price options however it does not provide tracking information.
(transit time is 20-45 days)
Priority Mail 10-25 days
Express mail 5-10 days. |
| Q:Is the Transit time guaranteed |
|
| A:NO the transit times are not guaranteed. Particularly if you are outside USA. |
| Q:I ordered an item from another seller and received it in 5 days. Where is your item |
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| A:We use USPS as a shipping carrier. Just because you received your last package in 5 days does not mean you will receive this one in the same time. This is very true in case of shipments outside USA |
| Q:Can I track first class mail international |
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| A:FIRST class mail international cannot be tracked outside USA. Usual transit time is 20-45 days. |
| Q:Do you offer combined Shipping |
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| A:Yes we do. For International shipment outside USA, each item after the first one is $6.00 shipping. |
| Q:I like to pay for my item by credit card directly |
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| A:Sorry at this time we do not accept direct credit card payments on eBay. |
| Q:Can you declare the item for a low value |
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| A:Please remember that we can only insure the item for what is declared as. Keep that in mind |
| Q:Which countries have long customs delays |
|
| A:Brazil ( 2-4 weeks delay )
Germany ( real tough customs office )
Israel
Greece
Malta
all countries in South America
Portugal ( real tough customs office ) |
| Q:Which countries outside USA SHOULD NEVER choose FIRST CLASS MAIL international |
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| A:WE suggest that buyers in the following should not choose FIRST CLASS mail International
Bosnia
Bulgaria
Burma
Croatia
Greece
Herzegovina
Kosovo
Macedonia
Serbia
Ukraine
Germany
Portugal
Russia |
| Q:My ebay email address is different then my paypal email address |
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| A:We use an automated system which picks up the payment from ebay. If you have paid for it with a different email address then what is on ebay, then please notify us immediately with a transaction ID. If we are not informed the item will not be shipped because our system still thinks it is not paid. |
| Q:Can you ship to a different address then the billing address of my credit card |
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| A:We only ship to the billing address of the credit card. |
| Q:My tracking information shows that the item has left USA but nothing after that |
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| A:All the packages shipped outside USA have to go through the customs of the countries. They do not get tracked till the customs releases the item. This can take 1-25 days. |
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