Thank you for your email! Our store will be closed for 2 more weeks from 3/12/14 to 3/30/13 for our yearly vacation. If you have any problems with your purchase, please email us your detailed problem and/or include picture. We will review the issue & provide a full refund to you. Please allow 2-4 business days for a reply to your problem. Thank you so much. Your business is much appreciated and we really hope we can do business with you next time.