We want you to be completely satisfied with your purchase. In the event you are not completely satisfied, please contact  so that we may assist you. EBAY does not allow sellers to provide their e mail address directly to buyers so please use the EBAY messaging system to contact us or call us at 864-449-4444.
 

Accessories: 

Not all items listed are eligible for return.

For those items listed as "Returns Accepted", we will credit the value of an item(s) and issue a credit toward the purchase of another item(s) or refund the amount paid for the item, shipping charges excluded, under the following conditions:

• A merchandise return authorization must be received from saxforte before items are shipped back to us and the Return Authorization Number must appear on the outside of the package.
  
• Items being returned are in new, unused condition and in the original Manufacturer's Retail packaging.
  
• Items are returned within 14 days of receipt.
  
• Items returned are  shipped "prepaid".

Saxophones:

 All saxophones are given rigorous inspections, adjustments and play testing in our shop to ensure that each model plays up to its potential. In order to be able to sell saxophones in the best possible condition and to ensure the quality of what we sell, we do not offer an unrestricted trial and return policy. Please contact us so that we can provide detailed information about the playing character of the saxophones we offer to help ensure your complete satisfaction before purchase. Returns can only be made if pre-authorized by us in the unlikely event of a product defect, verified by a repair professional we approve, in advance.