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Return Policy

All returns must be in the exact condition it was received, with the original manufacturer's box intact. Worn, damaged, or improperly packaged items will not be eligible for returns.

Items must be properly sealed and returned within 60 days of the purchase date. Original shipping cost will be deducted from all items that are returned.

Please do not use the shoebox as a shipping box, any items returned in this manner will be refused and will no longer be eligible for a refund.

Currently, we do not offer exchanges.

Shipping & Handling

Orders will be processed and shipped within 24-36 hours. Any orders made on a weekend or a holiday will not be processed till the next business day.

If there are any issues with your order in regards to the status of the item, payment, and/or shipping information, we will contact you via the messaging system, email, or phone (if applicable).

Once your order has been processed and a shipping label has been created, you will receive a tracking number via eBay. Please allow 24-48 hours before updates appear on your tracking number.

Packages that are returned to us because of incorrect addresses (provided by the customer), customers will be responsible for the re-shipping costs.


* Free Shipping ONLY applies to the 48 Continental US states. Alaska, Hawaii, and all non-US destinations are excluded.


** All international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect package upon departure/arrival of packages.

Shopping with us means that you agree to not hold us liable if there is any delay in the arrival of your package.


*** Claims on lost or damaged packages will be processed by our postage carriers (FedEx/USPS). After an investigation has been complete, customers will be reimbursed accordingly. This can take anywhere from 4-8 weeks.


**International Buyers – Please Note:
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Payment Method

We accept all major credit cards accepted through PayPal.

Please contact us if you have any questions in regards to the payment method.

About Us

We here at shoeagency offer a great selection on the newest products on the market as well as great deals on the major brands that we carry.

All items sold by us are guaranteed authentic and come straight from the company's manufacturer.

Our mission:
We are passionate about serving you in the best way possible. It is our mission to provide excellent customer service.

Feedback

We aim to provide superior customer service. If you are pleased with our products and service, we ask you to leave positive feedback. Your positive feedback is very important to us.

If, for any reason, you are not satisfied with our merchandise or service, please contact us prior to leaving a feedback.

You can reach us by the eBay messaging system or email.

Please contact us if you have any questions in regards to the payment method.