|
Ordering
Payment
US Shipping
International
Shipping
Product
Questions
Returns
General
Questions
|
| |
| ORDERING |
| |
|
| Q |
Can
you hold my order? I will pay later. |
| A |
We
cannot reserve any shoes. eBay shopping is open 24/7 so we recommend
that you pay as soon as you can so we will have your size/style/color
available to ship. Once you commit to buy, you have 14 days to pay
before you incur "unpaid" against you on eBay. |
| |
|
| Q |
I
don't want the order anymore; how can I cancel? |
| A |
Just
email us with a cancel notification and we will submit to eBay for
cancellation. Then you will receive a cancel announcement email. Please
accept the cancellation to avoid the transaction. |
| |
|
| Q |
Why
did my order get cancelled? |
| A |
Sometimes
due to inventory error or manufacturer's defects or per advice from
eBay or PayPal, we will not ship and provide the buyer with a full
refund instead. |
| |
|
| Q |
I
received the wrong shoes from what I ordered. |
| A |
If
you find an error with your shipment, please contact us immediately.
We can quickly resolve the issue and accommodate with a solution at
the earliest. |
| |
|
| Q |
Can
I pay less than what the shoes cost? |
| A |
Because
our shoes are already deeply discounted, the costs are set as they
are listed on the eBay. |
| BACK
TO TOP |
| PAYMENTS |
| |
|
| Q |
Do
you take money order or personal check? |
| A |
 We
currently do not accept personal checks, Cashier's check, or Money
Orders. We do accept eChecks via PayPal. You will need to create a
PayPal account and input your banking information to utilize eCheck
as a payment option. Please note that there are a 5-7 business days
of a waiting period for the eCheck to clear before PayPal releases
the order. |
| |
|
| Q |
I
don't have a PayPal account; can I just pay with my credit card? |
| A |
We
only accept PayPal as a form of payment. PayPal is easy to set up
and use, please visit www.paypal.com for more information |
| |
|
| Q |
Can
I pay with eBay bucks? |
| A |
Yes,
as long as it meets with eBay standards of payment and protocols of
eBay Rewards Program. For more information, please contact eBay directly. |
| BACK
TO TOP |
| US
SHIPPING |
| |
|
| Q |
Can
you ship by UPS? |
| A |
We
are sorry but our preferred shipping service provider is FedEx for standard and expedited service in US and for Alaska, Hawaii, Military and International we ship via USPS. |
| |
|
| Q |
Why
can't you ship to PO boxes? |
| A |
FedEx does not deliver to PO boxes. We will need accurate physical
shipping address to process the order. |
| |
|
| Q |
Why
don't I see any status on fedex.com? It said "No information
for the following shipment?" |
| A |
We
have processed your order and have assigned a FedEx tracking information
but the package has not been scanned by FedEx yet. Once it has been
scanned, there will be tracking information. This could take at least
24 hours to update on fedex.com. |
| |
|
| Q |
Why
do I see my package still in Bloomington, CA on fedex.com. |
| A |
The package is actually in route to its destination. Bloomington,
CA is the last FedEx terminal where the boxes were scanned before
leaving CA. When the package gets closer to its next FedEx terminal,
it will again get scanned and you will see an update on fedex.com. |
| |
|
| Q |
I
have a FedEx account; can you ship with my FedEx account number instead
of paying for shipping? |
| A |
Unfortunately,
we cannot ship using a third party's account number. |
| |
|
| Q |
Can
you ship to hotels? |
| A |
If
the hotel is located within the US, then we can ship to hotel establishment.
Please note the date of your arrival or the hotel confirmation number
on the shipping address to ensure proper delivery. In addition, please
inform the hotel that you are expecting a package. |
| |
|
| Q |
Do
you ship to APO and what is the cost? |
| A |
We
support our US military and ship to all APO, FPO and DPO addresses.
We charge $8.95 per item for military shipments and they ship via
USPS. |
| |
|
| Q |
I
ordered my shoes on Saturday, why haven't it shipped yet? |
| A |
Orders
place on Fri (after 3PM EST / noon PST) and on Saturday will not be
processed and ship until the following business day, Monday. Orders placed
on Sunday will be processed on Tuesday. |
| |
|
| Q |
Does
the package ask for signature upon delivery? |
| A |
Direct
signature is required for large quantity or quality orders and oversized
packages. If there is no one at the shipping address for signature
FedEx will reattempt delivery. |
| |
|
| Q |
FedEx
tracking said that my package was delivered but I don't have it. |
| A |
If
you feel that your package is missing, please contact us immediately.
Let us take care of this situation with FedEx. We recommend checking
around your house or perhaps with a neighbor. Packages that are delivered
to gated communities or apartment complexes are generally left with
the leasing office or the building manager. |
| BACK
TO TOP |
| INTERNATIONAL
SHIPPING |
| |
|
| Q |
Can you declare the value lower than the actual cost? I don't want to pay taxes. |
| A |
We are sorry but we cannot declare the value of the product less than what it is listed eBay. |
|
|
| Q |
Why
does it take so long for the package to arrive overseas? |
| A |
While it is important that our customers receive their order as soon
as possible so they can enjoy their new shoes, it does take a little
longer for the international orders. Depending on destination, the
packages has to go thru all the channels of international mailing
process to completion of clearance custom and then to the local country
postal system. This all takes time. Your patience is greatly appreciated. |
| |
|
| Q |
Can
you ship in large quantities to international? |
| A |
We
will only allow the maximum of 4 qty per order for the international
shipping. |
| |
|
| Q |
I
received a letter from the customs dept, saying I owe money. Why? |
| A |
Sometimes
there are international taxes and duty fees which may be charged upon
delivery. The buyers are responsible for the additional charges. |
| BACK
TO TOP |
| PRODUCT
QUESTIONS |
| |
|
| Q |
I
cannot find my size, do you have anymore? |
| A |
When
the product listing does not show the size you prefer that means that
we are out of that particular size or we never carried that size. |
| |
|
| Q |
Can
I special order shoes? |
| A |
We
regret that cannot special order any shoes because we buy our merchandise
in bulk or most of the times, it is no longer available (discontinued) from the manufacturer. |
| |
|
| Q |
What
is Men's US size for EUR 43? |
| A |
Please
refer to our "Shoe
Size Charts"
on our storefront for detail sizing chart. |
| |
|
| Q |
What
color is obsidian? |
| A |
Obsidian
is a color name mostly used on Nike shoes. Obsidian is a volcanic
rock and is the color of a dark gray- charcoal. But sometimes, the
color will have blue or burgundy tone. Don't be mistaken for a black
color. |
| BACK
TO TOP |
| RETURNS |
| |
|
| Q |
I
don't have the FedEx prepaid return label anymore? |
| A |
The
FedEx prepaid return label was enclosed in the original package. The
label has the bar code on it. If you do not have it anymore, just
let us know and we can have the FedEx email the label and all you
have to do is print it and place on the brown box. |
| |
|
| Q |
The
shoes is too small, can I exchange for larger size? |
| A |
If
you are interested in exchange, please place a new order to ensure
availability of size and style. We will refund once we receive your
return package. |
| |
|
| Q |
Why was $9.95 deduct from my refund? |
| A |
When you use our enclosed FedEx return label to ship the returns, we will deduct $9.95 from the product cost. Using the FedEx return label is economical, easy, fast and reliable. There is no waiting in line or upfront cost. |
| |
|
| Q |
Can
I mail the return by using the post office? |
| A |
You
are welcome to ship the returns by any shipping carrier preference.
But we do provide with already paid FedEx return label in the package
for convenient and easy process. Please note that other method of
shipment besides our prepaid FedEx label, the buyer will incur the
shipping cost and you will not be reimbursed for the cost. |
| BACK
TO TOP |
| GENERAL
QUESTIONS |
| |
|
| Q |
Are
your shoes genuine? |
| A |
At
shoezooshoes we only sell authentic name brand originals. All of the
shoes come with original manufacture's shoebox and any additional
accessories (if applicable). We are confident in our quality that
we will accept returns if you are not satisfied. |
| |
|
| Q |
You
are located close to me; can I pick up my order? |
| A |
Unfortunately
we are not open to the public. We do not have a physical retail store.
We are located in private professional/industrial buildings of warehouses
and offices. |
| |
|
| Q |
Why
did I get "Unpaid Item" strike? |
| A |
When
you click to buy on eBay, you are committing to make a purchase for
the item. After 16 days from the transaction, you will receive a reminder
notification, in which you can either pay or email us to cancel the
transaction to avoid the "Unpaid Item" strike. If we do
not hear from you, you will receive the strike which can go against
your future buying experience. |
Search
entire store
) 
