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Order Process
Shipping
Returns
Contact Information
About Us
ORDER
PROCESS
Once an order has been placed it approximately takes shoezooshoes 1 to 3 business days to process an order. The processing time is subject to change if there are any complications with the order.
Any expedited orders placed
after 3 PM EST (12 noon PST) on Friday will not ship until the following
business day (Monday). Please note that your order also must be conformed,
meaning that if there are any issues, it must be resolved by the time
listed below:
**FedEx 2nd Day - 3PM EST (12
noon PST) Monday through Friday
Orders ship Monday through Friday
only. shoezooshoes recognizes most national holidays. During those days
our shipping department will be closed and no orders will be processed
or shipped.
IMPORTANT NOTICE for our International Customers:
To better serve you, please avoid entering your name and the address with foreign language characters, accent marks and/or diacritical marks. This will assist us to process the order and shipping more efficiently.
Orders on Hold
shoezooshoes reviews every
single order to verify that all the information that has been provided
by the customer is accurate and complete. When an order has been placed
"on hold" we will send an email notification to contact our
friendly customer service support team at (888)649-0006 to verify your
information.
If shoezooshoes does not complete the transaction or we do not have communication
in regards to your order, then we may cancel your order and provide a
full refund. To avoid delays, please contact us at your earliest to resolve
any matters.
We cannot change any parts of the order (i.e. sizes, style, color, shipping method, etc) or the shipping address. FedEx and USPS are prohibited and will not make any address changes; therefore, ensure that you are providing with accurate and proper shipping address on the original order.
Orders Cancelled
Sometimes an order may be cancelled
due to inventory error or manufacturer's defects. All of our shoes undergo
a physical inspection before they are shipped out to our customers. If
we notice the quality does not meet our standards (i.e. discoloration,
blemishes, coordinating sizes, etc) and it is our last pair in the inventory
system, then we will not ship. We will provide you with a full refund
back to your original payment.
Forms of Payment
 shoezooshoes
accepts PayPal for all orders. We accept eChecks via PayPal. You will
need to create a PayPal account and input your banking information to
utilize eCheck as a payment option. Please note: There is a 7-10 business days of waiting period on Pay Pal for eCheck payments. During this time, we cannot ship the order until Pay Pal authorizes us to do so.
Sales Tax
shoezooshoes is a California
based company and by California law we are required to collect sales tax
from California residents. While most states have differing laws on the
manner in which e-commerce sales are collected in their state, shoezooshoes
is only required to collect sales tax from California residents. Please
check online for applicable laws in your state of residence.
SHIPPING
 shoezooshoes mainly ships using FedEx and United States Postal Service (USPS). shoezooshoes will select the carrier service at our discretion. We are unable to take request on which shipper to use.
Orders ship Monday through Friday only. shoezooshoes recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.
We are happy to offer FedEx 2nd Day expedited service. Any expedited orders placed after 3 PM EST (noon PST) on Friday will not ship until the following business day (Monday). Please note that your order must also be conformed, meaning that if there is any issue, it must be resolved by the time listed below:
**FedEx 2nd Day - 3PM EST (12 noon PST) Monday through Friday.
Tracking
For order status and tracking
information log onto "My eBay" at www.ebay.com
FedEx Package Tracking - www.fedex.com/Tracking?cntry_code=us
U.S.
United States Postal Service Package Tracking
- www.usps.com/shipping/trackandconfirm.htm
Military Post Service Agency
- hqdainet.army.mil/mpsa/index.htm
Estimated Delivery Date
shoezooshoes ships from southern CA. If you live on the west coast or surrounding states, your package should arrive in 2 to 3 business days after the order is processed. Shipments on the east coast can take up to 4-6 business days to arrive after the order is processed. If you require that the package arrive sooner, we suggest that you upgrade to expedited shipping. We cannot accommodate to ship any faster than we are allowed. We suggest that you place the order in advance to accommodate your specific delivery date preference. (This guideline applies only for domestic shipping in US.)
We cannot make any special arrangements (i.e. time of delivery or specific location of the drop off, etc) with the FedEx or USPS. The drivers will deliver based on their schedule and will leave package in a secure location when no one is present.
If you have not received your package and it is passed the estimated delivery date that is provided on fedex.com (normally 4-7 business days) or usps.com (normally 2-5 business days), please contact us at (888)649-0006. Packages are typically left in areas that are relatively safe. We recommend checking around your house or perhaps with a neighbor. Packages that are delivered to gated communities or apartment complexes are generally left with the leasing office or the building manager. Please verify with them prior to reporting non-delivery. If you feel that the package did not arrive or is lost, please contact shoezooshoes at your earliest convenience and let us resolve this matter.
Direct signature is required for large quantity or quality orders and oversized packages. If there is no one at the shipping address for signature, the carrier service will reattempt delivery or leave you a notification or require further information from you.
If your package indicates that there has been a delivery exception due to an incomplete/incorrect shipping address or the delivery location is un-secure to leave the package by the front door, or the location may be undeliverable. Please contact shoezooshoes to assist in making further arrangements to resolve the matter at (888)649-0006.
IMPORTANT:
shoezooshoes is not responsible for mis-delivery or lost package due to customer's inaccurate shipping address (including missing apt or suite number) provided on the original sales order. Please review your order before completing the transaction. For better assistance, do not just write a "letter" or "number" after the house address for apt #/unit/suite. Please add the word apt or unit or ste before the "letter" or "number".
We cannot change any parts of the order (i.e. the shipping address, sizes, style, color, shipping method, etc.) FedEx and USPS are prohibited and will not make any address changes; therefore, ensure that you are providing with accurate and complete shipping address. We try to ship as fast as we can and once we ship, we will not stop delivery for any cancellation or incorrect shipping address or item. In addition, ensure that you are ordering the correct size, style and color. It is the customer's responsibility to verify the order confirmation once the order is placed. If you find any parts of your order incorrect, you should contact us immediately.
Below map is for FedEx standard shipping only. shoezooshoes ships from southern CA.
FedEx Delivery Days
and Time:
FedEx Express delivery days
are Monday through Friday 8 AM to 6 PM.
FedEx Ground delivery
days are Monday through Friday 8 AM to 7 PM
FedEx Residence delivery
days are Tuesday through Friday 9 am to 8 PM and Saturday 9 am to 3 PM.
USPS Delivery Days
and Time:
The package will be delivered based on your local postal service timeline.
Weather Delays
Shipments may be delayed due to extreme weather conditions. shoezooshoes is not responsible for delayed shipments due to harsh weather conditions.
Uncontrollable
Delays
shoezooshoes is not responsible for any uncontrollable circumstances on behalf of FedEx and USPS such as mechanical break downs, accidents, fire etc.
Undeliverable
Package
There are instances where FedEx or USPS is unable to find the shipping address on the package and they will return the package back to the sender. We will not resend a package that was unable to deliver. Once the return department receives the package they will refund the order. Previous shipping charges are nonrefundable.
US Military
shoezooshoes supports
our Military! We ship APO, DPO and FPO addresses by using the United
States Postal Services, although, additional fee may apply. Expedite
shipping is not available for APO/DPO/FPO shipment. Once USPS delivers to Military Post Service Agency then USPS is no longer the service provider. MPSA is responsible for the delivery of your packages.
For more information on MPSA
: hqdainet.army.mil/mpsa/index.htm
US Territories
Expedite shipping is not available for US Territories shipment.
Shipping Restrictions
Correctional Facilities
shoezooshoes is unable to ship
to penitentiaries/ correctional facilities.
Freight Forward
shoezooshoes does not ship
to freight forward companies or other third party courier service companies.
Post Office Boxes
Some orders cannot be shipped to PO Boxes because FedEx does not deliver to PO Boxes. Please provide a physical address to ensure delivery and avoid delays.
We will place an order "on hold" and send an email notification to either respond to the email or contact our friendly customer service support team at (888)649-0006 to verify the proper shipping address. Once we confirm and verify the physical address, the order will be approved and prepared for shipment.
RETURNS
shoezooshoes is happy to accept your return as long as the item is returned within 30 days of receipt and meets the requirements below:
- The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference. IMPORTANT: The shoes and the shoebox must be in resalable condition for the return to be accepted.
- The return product (if applicable) should include all original accessories as received (i.e. original shoebox, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
- The original manufacturer's shoebox as received. No tapes or labels on the shoebox. Please do not send the return by using the shoebox as the outer shipping box or your return will refuse.
HOW TO SEND BACK THE RETURN PACKAGE:
- Pack the unworn shoes into the original shoebox and then pack the shoebox into a shipping carton or shipping wrapping paper or shipping bag/envelope. Do not ship using the shoebox as shipping carton, it will be automatically refused and no refunds will be provided.
- Please include the Return Receipt that was enclosed in the original package with the return reason code marked. Please do not peel the Return Receipt and do not stick it inside the shoebox, just place it inside the shoebox. It is important that we have your order #, your name and shipping address with the return product.
- Secure the package box (not the shoebox) with box tape.
- Please take the package to nearest shipping outlet (i.e. USPS, UPS, FedEx Office, etc.). The customer will endure the cost to ship it back to us. There will be no reimbursement applied for any shipping cost.
Please send in secured package
to:
shoezooshoes
Returns Dept
7721 Somerset Blvd
Paramount, CA 90723
USA
shoezooshoes is not responsible for tracking of the arrival date or for the lost package. Please make sure that you have the accurate information on the mailing label and save your tracking or confirmation information.
Please allow at least 2-3 business days from receipt at our facility to process and refund the return. Funds back to your original payment may take additional 5-7 business days. Pay Pal handles all refund transaction back to your original payment.
Any previous shipping charges are non-refundable.
Return Restrictions:
International Return Policy
All sales are final for international customers. Returns will not be accepted.
Exchanges:
We regret to inform you that shoezoo is unable to offer exchanges at this time. We recommend first placing a new order to ensure the shoes and the sizes that you want are still available.
IMPORTANT:
Shoes and shoeboxes that are received in worn condition or not in resalable condition will be inspected by shoezooshoes returns department and evaluated at their discretion. If your return shipment does not meet to the return policy listed above and your return is rejected, it may be discarded and no refunds provided.
It is customer's responsibility to read and follow the guidelines presented here.
CONTACT
INFORMATION
Contact our shoezooshoes
friendly customer support team:
shoezooshoes friendly customer
support team is available Monday through Friday 9am- 5pm (PST)
Toll Free: (888)649-0006
International: (562)633-4868
If we are unavailable to take your call please leave us a message with
your order number, name, telephone number along with a brief message and
we will contact you within 24- 48 business hours. shoezooshoes recognizes
most national holidays. During those days our customer service department
will be closed and no orders will be processed or shipped.
Email our shoezooshoes friendly customer support team:
shoezooshoes customer support
team will respond within 24 -48 business hours to any inquiries made by
email.
shoezooshoes friendly customer
service provides attention to all inquiries that are submitted. We strive
at all times to provide excellent customer service and to satisfy our
customers' needs. Our ultimate goal is to meet our customers' expectations
and we are committed to fulfilling our customers concerns.
Log onto your eBay account:
For order status and tracking
information updates log or to send us an email, log onto "My eBay"
at www.ebay.com
Prices and policies are subject to change without notice. We reserve the
right to refuse service.
ABOUT
US
Just 20 minutes from downtown Los Angeles, based in Paramount, CA we have a large facility to store all of our products and incorporate headquarter office under one roof to provide a full and complete service. Our shoezooshoes team has combine over 55 years of expertise in the apparel/footwear industry; purchasing to fulfillment and delivering excellent customer relations. Over the years, our specialty became known as discontinued, hard to find experts in selling brand original shoes. It is our familiarity and longevity within the industry that we obtain discounts that we pass along to our customers. Our customers can save up to 75% from the original manufacturers suggested retail price.
At shoezooshoes we strive to completely satisfy each and every customer. Our goal is to provide our customers with huge selection of new, authentic original brand products with great prices. Offer exceptional shopping experience. Rely on us to ship orders promptly and delivery on time so you can enjoy your shoes. Furthermore, we grant hassle-free and easy returns. We are dedicated to our customers and our business!
Through the years, we have gained loyal and many satisfied customers. We are recognized by eBay for our Outstanding Achievements and rated as a Top Seller.
Have fun shopping and saving at shoezooshoes!
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