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Returns & Exchanges

Customer Satisfaction is our # 1 Goal.

It is very important to us that you are completely satisfied with your purchase.

Unworn merchandise may be exchanged or returned for credit within 30 days of the delivery date. When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then into a separate shipping box or wrap it with paper. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box . Returns received without the original shoebox or taped boxes are subject to a 20% restocking fee.

Please return the item to

Ultimate Menswear/BigTime

Suite B-32

96 River Oaks, Drive

Calumet City, IL 60409

once we receive your package, your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.