|Q:How much is International shipping for multiple items?|
|A:* Multiples of the same item - eBay will calculate the shipping amount. For a quote please go to the 'Postage and payments' tab, change the quantity, and click 'Get Rates'.
* Different items - please add the shipping amounts together.|
|Q:International: For tracking #s beginning with LC and UC:|
|A:This # has limited tracking & cannot be tracked on the Australia Post website.
If the item is scanned in your country the tracking # will show on trackitonline.ru & may also show on your country's post office website.
Canada: Canada Post|
|Q:Why does it cost more when I pay by PayPal that what eBay shows?|
|A:PayPal does not use as generous an exchange rate for currency conversion as eBay does. Unfortunately this is the cost of currency transactions & there's nothing I can do about it. I only receive the amount shown in Australian $. You will find it is much cheaper & quicker than internation money orders etc.|
|Q:Do you accept any other type of payment for international purchases?|
|A:PayPal is relatively cheap, and immediate if you have cleared funds in your account. I will accept Western Union money transfer to my post office:
Shop 16 44-46 Fernleigh Road
Turvey Tops Shopping Centre
Mount Austin NSW 2650
Please email me with the details once you have paid.|
|Q:Do you accept returns?|
|A:If an item is faulty it can be returned within 14 days for a replacement, or a refund of the purchase price. Buyer pays return postage.|
|Q:Why does it say "Single/Twin"?|
|A:"Single" is used in Australia & some other countries. "Twin" is used mainly in America. They are both exactly the same size.|
|Q:Why does it say "Double/Full"?|
|A:"Double" is used in Australia & some other countries. "Full" is used mainly in America. They are both exactly the same size.|
|Q:Is there any VAT, Tax, or GST on items?|
|A:For purchasers within Australia the price paid includes GST. For international purchases there is no amount added, as there is no VAT or Tax on international sales from Australia. Any import duties imposed by your own country are your responsibility.|
|Q:I was watching something, but it's now sold - do you have another one?|
|A:Generally, no. If you want something I suggest you buy it now. I list all my stock on each listing - it shows the numbers in stock. I do get more stock in regularly, so sometimes items are relisted. Please put my eBay store in your favorites.|
|Q:I want two of one item but there is no number of items listed, just "Buy It Now"|
|A:I only have one of these items.|
|Q:I'm not happy with my item.|
|A:Please contact me & explain what the issue is. I believe that I can resolve any issue one way or another.|
|Q:My item has not arrived (International)?|
|A:Officially air mail takes up to 10 working days. I have found that it can take 3-4 weeks to arrive in busy periods. If it has not arrived after 28 days please contact me. Items ordered after Nov 21 will usually be delivered NEXT YEAR due to customs delays. This is out of our control.|
|Q:My Express Post item has not arrived (Australia)?|
|A:If it was posted by Express Post, it is guaranteed to arrive the next working day in Sydney. Fastest route to other places, but no guarantee. Generally: 2 working days to other state capitals & country NSW. 3-7 working days to other state's country areas.|
|Q:My ordinary post item has not arrived (Australia)?|
|A:Ordinary post items generally arrive within a week in the eastern states. If you are in Tasmania, NT, or remote it may take a little longer. If it hasn't arrived after 7 or 14 days, please contact me.|
|Q:How much is international shipping?|
|A:If you click on the "Postage and Payments" tab, and click on "Get Rates", eBay will show you the standard shipping rates.
For Express, please request an invoice as I usually ship cheaper than eBay quotes.|
|Q:Do you accept credit cards?|
|A:I don't accept credit cards directly, but you can still pay with your credit card through PayPal, even if you don't have a PayPal account.|
|Q:Australia: The tracking # does not show on the website.|
|A:I usually post items very quickly. Due to high volume of Express Post mail & speedy delivery it is generally not necessary to record the tracking #.
If you want your tracking #, or your item has not arrived, please email me.|
|Q:International: For tracking #s beginning with RQ:|
|A:This # cannot be tracked on the Australia Post website.
When the item arrives in your country the tracking # will be accessible on your post office website.
US - USPS
Canada - Canada Post
Cyprus - Cyprus Postal Service
Malta - Malta Post
1. Copy the tracking #
2. Open a new browser window and go to your post office tracking site
3. Paste the #|
|Q:International: For tracking #s beginning with EE, EQ, and LK:|
|A:This # can be viewed on the Australia Post website: http://auspost.com.au/track/|
|Q:How do I find out what my tracking # is:|
|A:Go to 'My eBay' (top right of screen), then click on 'Purchase History'.
The tracking # can be seen next to the picture of your item.
If there is no tracking # please email me.
Australian Express post is so quick I don't usually put the tracking #s on, but occasionally we do need to track one. Approximately 1 in 200 gets delayed for some reason.|
|Q:Monster Jam: Can you get any more Monster Jam?|
|A:Yes, I will have more Monster Jam in a couple of months - maybe as soon as May/June. I am working on Twin, Full & Queen size. Please be patient as I will list them as soon as they are available. I am hoping to have two or more new designs this year (2012). Many thanks to everyone who has shown interest. Please add me to your favorite sellers.|
|Q:Express Post in Australia: Will I get it the next day?|
|A:Australia Post only guarantees next business day delivery to Sydney from here. All other places are quickest available, but not guaranteed; usually two days to state capitals and country NSW, 3-4 days to other areas, but it can take up to 7 days.|
|Q:Will I get my item by Christmas (Australia)?|
|A:Please order and pay ASAP. Most items ordered and paid for by 16 Dec should be delivered by Christmas. If you are remote please allow extra time. Express is only guaranteed next day to Sydney & suburbs from here. Express will take at least 2 days to the rest of NSW & other state capitals, and can take 3-7 days to other regional areas.|
|Q:Will I get my item by Christmas (International)?|
|A:I ship every every day Mon-Fri. You MUST order and pay by Nov 21 to have any chance of receiving your item by Christmas. *** Please note that customs gets backlogged in many countries in December, which is out of our control ***. This can delay delivery by about ONE MONTH! If you have not ordered & paid in time you will just have to wait.|
|Q:Can I see a bigger picture?|
|A:Click on 'Enlarge' under the picture. If you have a mouse with a scroll wheel (a wheel between the 2 mouse buttons) hold down the 'Ctrl' key and turn the scroll wheel forward. This will increase the magnification of the picture. To reduce it, hold down the 'Ctrl' key and turn the scroll wheel back towards yourself.|
|Q:Do you ship to the UK?|
|A:We do ship to the UK. We only charge the postage cost charged by Australia Post.
We ask that you be patient as there may be customs delays, & sometimes items are lost in the UK. If an item is lost we will replace it ASAP.
We ask that you don't leave negative feedback or low ★ values for postage costs, UK customs or Royal Mail charges/delays.|
|Q:Australia: Do you combine in Flat Rate boxes?|
|A:We have a flat rate box (Bx2) for $12.95 but it's not very big (31 x 22 x 10cm). Also the 5Kg satchel for $16.70 & a large box (Bx4 43 x 30 x 14cm & up to 15Kg) for the same price that will hold about the same as the 5Kg satchel.|
|Q:What bank do you bank with?|
|A:We bank with Westpac. Details are available at checkout.|
|Q:How much is combined Australian postage?|
|A:Yes we always combine postage, even if you don't ask; just wait for us to adjust your invoice. We can fit 2 quilt covers in the 3Kg satchel. The 5Kg satchel holds 5-6 singles or 4 doubles. We may charge the cheapest option but send another way; e.g. stamps, eBay flat rate, or A Post a/c. We only charge what A Post charges, or + $1.00 for a box.|