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About Us
"shopKitchenAid" (user ID "KitchenAid") is the official KitchenAid store and is the only authorized KitchenAid Retailer on eBay. "shopKitchenAid" provides a factory warranty on all new and refurbished products purchased from the eBay store. eBay purchases from unauthorized sellers are NOT covered under the KitchenAid Factory Warranty.

The Store's Hours of Operation
Orders from the KitchenAid eBay store can be placed 24/7/365. Items purchased after 1pm EDT will be processes the next business day and orders placed after 1pm EDT on Friday will be processed Monday. Items purchased on holidays will not ship until the next business day.

KitchenAid Customer Service
If you have questions about purchases made from KitchenAid's "shopKitchenAid" eBay store contact us through eBay's Message Center. Messages sent through PayPal to KitchenAid may take up to seven days to receive a response.

KitchenAid Return Policy
All KitchenAid products have a 30 day money back return policy. Buyer is responsible for return shipping, unless return is warranty related.

KitchenAid Warranty
Warranties will only be honored for KitchenAid products purchased or auctions won through the KitchenAid eBay Store "shopKitchenAid". Items purchased from any other eBay seller are NOT VALID for warranty coverage. Items purchased from "shopKitchenAid" that are taken out of the US will NOT BE VALID for warranty coverage.

  • New Items - Come with a 1-year total replacement warranty
  • Factory Refurbished Items - Come with a 6-month total replacement warranty
If your KitchenAid' product should fail within the warranty period, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390 Monday through Friday, 8 a.m. to 8 p.m. EDT

International Buyers
The "shopKitchenAid" eBay Store does not sell outside the United States. Items sold in the KitchenAid eBay Store "shopKitchenAid" are only approved for use in the United States. These items are designed to meet US UL Standards and are not guaranteed to work in other countries. The KitchenAid Warranty will not cover products sold in the US that are taken to other countries for use.