Shoplet.com is happy to offer you a 30-day money back guarantee for merchandise, but some restrictions from either Shoplet.com or the manufacturer may apply. If an incorrect item was ordered or you changed your mind about the order, we will have to charge a restocking fee. Damaged merchandise must be reported within 5 business days, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim. If your item is defective, it needs to be reported within 10 business days, and you must have the original box. If you received less items than you were supposed to or the wrong item, it must be reported within 5 business days after delivery or carrier noted delivery.
Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in a non-restockable condition, we will be unable to issue a full credit. Please be advised that if your order is over $25 and requires us to reship from an original damaged, defective, shorted, or mis-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed.
To have a return processed for your order, call our toll free number at 1-800-757-3015 Monday - Friday 9am - 6pm EST with the following information:
- Original order number
- Item being returned and quantity
- Reason for return
- Your name and daytime phone number
- Your e-mail address
- Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account
All returns require that a Return Merchandise Authorization (RMA) number to be issued by our Customer Service Department via our Customer Service Center. Return numbers must be written clearly on the outside of all returned packages (not on manufacturer packaging). All packages returned without return numbers will be refused and returned to sender. All packages returned without return numbers will be refused and returned to sender and the sender will be liable for all freight. Please allow 15-25 business days for return processing and credit postage to your account.
Shoplet.com will apply full refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customers' responsibility to return after receiving the RMA number and provided return address. Please be advised all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable with shoplet.com
Return Policy for Hardware & Software
Only defective software can be returned. The return MUST take place within 30 days of invoice date and may only be replaced for the same software title. Defective software will be replaced upon receipt of the defective product if customer wishes to receive replacement item. Please remember to back up all of your data before installing any new software, or peripherals. Shoplet.com is not responsible for any lost data. Opened laser, inkjet printers and / or fax machines may be exchanged within 30 days of your product's shipping date for the same item only. No refunds are available for these items if opened. Hardware and software returns must be returned to Shoplet.com at customer’s expense to our tech warehouse. Special order items and / or custom products are not returnable with shoplet.com. Due to certain manufacturer return policies some electronic items will not be accepted for return due to customer cancel. This information will be provided to customer once return request has been made. Open hardware or software is non-returnable.