IF YOU ARE NOT HAPPY WITH YOUR PURCHASE PLEASE CONTACT US BEFORE LEAVING A FEEDBACK.YOUR BUSINESS IS APPRECIATED AND YOUR SATISFACTION IS OUR TOP PRIORITY. ALL ITEMS TO BE SHIPPED THE SAME DAY OR NEXT DAY WE RECEIVE PAYMENT EXCEPT SATURDAY SUNDAY . PLEASE FOLLOW THROUGH WITH YOUR UPS TRACKING NUMBER AND IF YOU DON'T HAVE THE ITEM ON THE DAY YOU ARE SUPPOSE TO PLEASE CONTACT US IMMEDIATLEY. WE DO ACCEPT RETURNS WITHIN 7 DAYS AND REFUND YOU LESS SHIPPING AND HANDLING.SORRY, IF THE ITEM WITH FREE SHIPPING WILL BE RETURNED WE WILL DEDUCT 12 PERCENT FROM YOU REFUND. IF WE DIDN'T MENTIONED DAMAGE ON THE RUG PLEASE CONTACT US FOR PICK UP AND FULL REFUND. International buyers! please email us for shipping quote before bidding, Please wait for your invoice before paying,THE UNITED STATES POSTAL SERVICE CAN NOT GUARANTEE TIME OF DELIVERY ONCE IT LEAVES THE USA, AND WE ARE NOT RESPONSIBLE FOR ANY DELAYS AT CUSTOMS IN A DESTINATION, WE ARE NOT RESPONSIBLE FOR ANY CUSTOM FEES OR TAXES THAT YOUR COUNTRY MAY REQUIRE.