| How long will it take to receive my order? |
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Shipments to the U.S. will typically take approx. 2 weeks to reach their final destination.
Shipments to other non U.S. destinations such as Canada will take up to 3 weeks. |
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| Which payment methods are available on this site ? |
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When you have completed the checkout process for online shopping, or finished your auction you will be asked to select a method of payment.
On-line through this organization.
- PayPal
Off-line with these organizations and methods, please read details:
- Personal Checks/Order Check:
Personal or order checks (US), cheques (UK), are available to customers of financial institutions such as banks or building societies.
-Money Orders/Postal Orders:
A money order is a form of payment that can be made with cash at many financial institutions, supermarkets or other independent retailers. Postal orders can be bought through postal offices. |
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| How do you ship and how much does it cost? |
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Click here for our shipping policy. |
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| Will I be charged a customs fee ? |
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If you are located within the U.S. we will cover the customs fees that range from 5% to 13.5%.
If you are located outside of the U.S., duties and taxes may apply. |
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| How are orders packaged ? |
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All orders regardless of purchase amount are carefully wrapped within secure packaging then placed in a hard box to guarantee the safety of your purchase in transport. |
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| What if my order gets lost or damaged in shipping ? |
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If there are any issues with a shipment, please contact our customer support immediately at hotpricesupport@silvershake.com We will do everything possible to locate the source of the problem. |
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| Can I have my order shipped to a P.O. Box ? |
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Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services addresses. However, express shipping agents like FedEx or USPS overnight mail cannot be delivered to a post office box. |
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| Will I be charged state tax? |
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All orders shipped to any destination within the state of Texas are subject to an 8.25% sales tax. For further clarification please contact hotpricesupport@silvershake.com |
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| How do I contact you if I have a question? |
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Our Customer support Department is always happy to answer any question you may have and will do everything humanly possible to make sure you are 100% satisfied with your order. You may e-mail us at hotpricesupport@silvershake.com |
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| What if I can't find what I'm looking for? |
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We do our very best to introduce an extensive selection of new, exciting and beautiful sterling silver jewelry to satisfy our customers varied tastes. We are continuously adding new styles and designs. If you are having difficulties finding what you are looking for, Please try our search function or email us at hotpricesupport@silvershake.com |
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| How can I be sure of the quality of the items I order? |
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SliverShake was founded by a group of industry professionals and manufacturers. Using their vast experience and industry know-how, SilverShake's founders have created an extraordinary customer-orientated environment, which holds the quality of the sterling silver jewelry we sell at the utmost importance, along side with exceptional customer relationship management. All our silver jewelry products are 100% guaranteed and are stamped with the 925-industry trademark. |
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| Our product guarantee |
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We stand behind every purchase with our 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 days of your order. Shipping and handling charges are non-refundable. |
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| Where do you state the size or length of your rings, necklaces and bracelets? |
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The sizes of all our rings, necklaces and bracelets are clearly stated in the full detail page of each item. When ordering, you must select your size from the appropriate drop-down menu. |
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| How do I return or exchange products? |
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If for any reason you are not satisfied with your purchase, you may return any item(s) within 30 days of receiving your order for refund, replace or for a credit of the original purchase amount (shipping and insurance fees are non refundable). Please note that the merchandise must be undamaged and in “new and unused condition” to be acceptable for return. If you receive damaged or incorrect merchandise, please contact our Customer Support within no later than 48 hours after receiving the order. |
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| How long will it take to receive my exchanged item? |
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Once we receive and process your returned item(s), depending on your location, you should receive your exchange within 1 to 3 weeks. |
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| How long will I take to receive my refund once I return an item? |
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We will notify you of your refund via e-mail, once we have received and processed the returned item(s). Please note that we can refund shipping costs only in the case of an error from our end. |
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