Shipping Time: We ship within 1-2 days of receiving cleared payment.
Packaging: The great majority of our fabrics are rolled on a fabric tube to avoid wrinkling and creasing. The fabric is then wrapped in 6 ml plastic to provide excellent protection during shipping. Leather hides are shipped rolled, NEVER folded. Some fabrics can be folded upon buyer's request.
Destinations: We currently ship worldwide.
Shipping Carrier: We use UPS for all continental US shipments. USPS is our carrier for international shipments and those going to Alaska, Hawaii, Puerto Rico, APO, and US territories. Please use eBay's shipping calculator to ascertain shipping to your location.
Shipping Discounts: We offer free shipping on orders of $125 or more shipped to the continental United States, and some other items as well. We are happy to combine shipping on orders made within 3 days of one another. Please request an invoice when you are finished shopping so that we may adjust the shipping to reflect the combined discount if it is not already shown. Free shipping is not available to buyers outside the lower 48 states.
Payment is due within 5 business days of purchase. We accept Paypal online and all major credit cards by phone. We do not accept checks or money orders.
RETURNS AND REFUNDS
Returns must be made with prior authorization. Please call or email for an authorization code before mailing your package. Make sure the authorization code is marked clearly on both the outside of the package and on the packing slip inside.
We do not accept returns of fabric that we custom cut for you.
Fabric or leather sold as one piece is returnable so long as it arrives back to us in original condition (uncut, unwashed, untreated and free of marks and wrinkles). If it was shipped rolled on a tube, it must be returned rolled on a tube.
We process refunds within 5 business days of receiving the item back and after the item has been inspected. We refund purchase price only, not original shipping. Return shipping is also the responsibility of the buyer.
A 20% RESTOCKING FEE will be charged on ALL returned items to cover the cost of inspection, reprocessing and any fees that we were charged on the sale. This fee will be deducted from the refund of the purchase price. We offer free samples up to a number of 6, so returns should be minimal. If you choose to order without seeing a sample and need to return an order, the restocking fee still will be charged. Please see our Sample Policy for more details on samples.