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 sou_japan

sou_japan

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 Your online gateway to traditional Japan! Come on in and browse our range of tea ceremony utensils, antique/vintage kimono, art, and other antiques. EMS SHIPPING direct from Osaka, Japan! From rare treasures to kimono/teaware essentials - we've got all you need and more!
About Us
Customs and Taxes
Late Deliveries
Item Descriptions
Important Information
How to wear Yukata
How to wear Hanhaba obi
How to wear Ribbon Obi
Glossary
SOU STORE POLICIES

WELCOME​ TO​ 2017​ YUKATA​ WORLD!!





















TEA CEREMONY AND HANDCRAFT





















SHIPPING METHOD
EMS​ shipping​ offer for​ all​ orders!​ Tracking​ &​ insurance*​ included.​
SAL/small packet may be used if the goods can be packed in a certain sized package.
If you prefer EMS, please let us know in advance.

*​ In​ the​ event​ of​ a​ broken​ item,​ the​ insurance​ included​ requires​ that​ both​ the​ sender​ (SOU)​ and​ the​ recipient​(you)​
submit​ a​ damage​ report to the local post office. If either​ party​ doesn’t​ submit,​ the​ insurance​ becomes​ invalid.
For more details, please read "Important Information".

COMBINED SHIPPING
All purchases to the same address are combined into one box upon payment.
Weight and size limits vary by country, so some exceptions to this process may apply.

SHIPPING ADDRESS
Items will be sent to the address you specify in PayPal when you make your payment.
If the address chosen is different from your usual one, please leave a memo in PayPal informing us of this fact.
* Requests to change the shipping address after a parcel has been sent to the Osaka International Post Office will incur a return postage fee.
PAYMENT METHOD
Orders are processed as soon as they are paid.
Changing after the payment confirmed is quite complicated, so please ensure everything is correct when you pay.

PAYMENT DUE
Please make payment within 7 days of your purchase or auction win.
eBay automatically opens unpaid item cases after 16 days. These cannot be turned off.
Items will be cancelled and put back up for sale if the unpaid case closes without payment.
We reserve the right to manually open unpaid cases at any time after the 7-day period above.
CUSTOMS & TAXES
When​ shipping​ products​ abroad,​ it​ is​ the​ recipient’s​ responsibility​ to​ pay​ import​ taxes​ and/or​ customs​ fees.
We​ cannot​ change​ the​ value​ of​ the​ products​ on​ the​ customs​ declaration​ form.​
Also, purchased​ products​ cannot​ be​ separated​ into​ different​ boxes​ in​ order​ to​ lower​ or​ evade​ taxes.

As​ for​ items​ that​ were​ returned​ to​ us​ after​ a​ failed​ delivery,​ if​ it​ is​ clear​ that​ the​ customer​ has​ no​ intention​ to​
receive the​ item,​ we​ reserve​ the​ right​ to​ refuse​ to​ reship​ the​ item.
For more details, please read "Customs & Taxes".
COLORS
Please use the color stated in the description as a first point of reference.
Photos are mainly for illustrative purposes, so colors may vary slightly from the actual item.
If you would like clarification about a particular item's color, feel free to contact us.

CONDITION
Please refer to both the description and the photos in the listing to find out about condition.
We take into account the age of each item when assigning a condition tag.
Many vintage and antique items will, by nature, not be in pristine (factory) condition.
However, for the vast majority of our buyers, this adds to the flavor and story of the piece.
For more details about item DES, please read "Item description".
HOLDING ITEMS
Items can be held for up to 7 days (including weekends) from the date of purchase or auction win.
We cannot hold items that (a) have already been packed/shipped, or (b) you have not purchased/won yet.

TRACK & TRACE
Tracking numbers are provided in notification e-mails to your webmail address at the time of shipment.
Please check that the webmail address registered in your eBay profile is valid and correct.
Check the delivery status of your order at Japan Post, TrackingMore, or your country's postal service website.

LATE DELIVERIES
Please remember that the delivery times stated above are estimates only.
Customs issues, weather/traffic conditions, postal strikes, and other factors can all contribute to delays.
Please contact your local post office if your items are taking longer than imagined to reach you.
For more details, please read "Late deliveries: Where is my parcel?".
NO RETURN POLICY
Our store primarily sells vintage & antique wares.
Please understand that age affects both item condition and value as a collectible.
Due to the vintage/antique status and delicate nature of our items, in principle, we do not accept RE.

However, as each situation is different, feel free to get in touch with us if something arises.

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