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The Spanx Story
Payment Policy
Shipping Policy
Return Policy



The Spanx Story
Spanx founder Sara Blakely was getting ready for a party when she realized she didn't have the right undergarment to provide a blemish-free look under white pants. Armed with scissors and sheer genius, she cut the feet off her control top pantyhose and the Spanx revolution began! The Spanx brand now houses over 200 products ranging from slimming apparel and swimsuits, to bras, activewear and men's undershirts. To help women everywhere experience the power of shapewear, Sara launched ASSETS, a focused range of body-shapers and ASSETS Red Hot Label by SPANX, a luxe extension of ASSETS that offers a wider assortment of slimmers, bras and panties. With an array of problem-solving products for every body type and budget, Spanx has secured its place in women's hearts and in pop-culture with daily mentions everywhere from CNN to SNL. In March of 2012, Founder Sara was named the world's youngest, self-made female billionaire by Forbes Magazine and one of TIME's 100 Most Influential People. Headquartered in Atlanta, GA and opening retail shops across the United States, Spanx can now be found worldwide in more than 50 countries. In addition to keeping butts covered from Savannah to Singapore, SPANX also shapes the world by focusing on their mission: To help women feel great about themselves and their potential.

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Payment Policy
Immediate payment is required upon selecting "Buy It Now".

Methods
We only accept immediate payment through the eBay checkout system.

We only accept payment via US PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your checking account. Sign up for a PayPal account by clicking here.

Sales Tax
We are legally required to collect sales tax on items shipped to states and localities in which Spanx currently does business in a physical location (Nexus).

Promotional
Spanx website discounts, coupons and gift certificates are not valid for use on eBay.

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Shipping Policy
Depending on the item(s) you purchase and where those items will be delivered, a few different shipping methods are available. At checkout, you will be asked to choose a shipping method for your item(s). Your total shipping charges will based on the shipping method of choice and will automatically compute during checkout before the completion of your order.

In a time crunch? Most likely, you will be able to upgrade your shipping method for faster delivery (such as Third Day or Overnight service). If you upgrade your shipping method, your order must be received and credit authorization must be cleared by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Again, business days are Monday-Friday, excluding federal holidays in the United States.

Shipping within the United States - 48 Contiguous States

We offer several shipping methods for deliveries in the United States. Below are estimated delivery times for each shipping method to 48 of the contiguous states.

Economy Ground* 3-12 business days
2 Day Air** 2 business days
Next Day Air** 1 business day

*Dollar amount is fixed regardless of the amount of your order.
**These are our estimated minimum shipping charges. If the weight of a shipment exceeds five pounds, you will be charged the additional fees associated with your shipment. Your actual shipping charges will be reflected during checkout.

Shipping to Alaska/Hawaii and U.S. Territories

We ship to Hawaii, Alaska and other US territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders shipped to these areas are subject to an additional $13.00 surcharge.

International Shipping

We currently offer international shipping through the eBay Global Shipping Platform. Find out more about the eBay Global Shipping Platform here
We ship to all GSP confirmed countries except Bahrain, Brazil, Bulgaria, Croatia, Estonia, Kuwait, Latvia, Lithuania, Qatar, Romania, Russia, Saudi Arabia, Trinidad and Tobago, and Ukraine.

APO/FPO/PO Boxes

We cannot deliver to APO, FPO or Post Office Boxes at this time.

Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

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Return Policy
We want you to be happy with your purchase! We accept returns for all products within 14 days of receipt except final sale items*.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure credit.

  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.
  • Items ordered on Spanx on eBay cannot be returned to land based stores that sell Spanx products.
  • Please note that we cannot process returns from retail stores and other online retailers.
*All items 40% off or more are designated as final sale and cannot be returned.

Damaged or Defective Items

We are sorry that you have received an item that is damaged or defective. If you have received an item that was damaged or defective upon arrival, please call our Customer Service Department immediately at 866-336-8190. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

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