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Returns

We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for all items within 14 days of the original delivery date. Returned items must be in original condition with no damage or missing parts. Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the returned item is a result of our error). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been miss used, or are in a condition that warrants the product non-saleable. Where postage is free we have a right to charge a handling fee should you wish to return a item.

When returning an item please make sure you get a 'proof of postage certificate' from the Post office (Free of charge) and make sure to properly insure the item(s). Please send all returns to:

Splay (UK) Limited (Returns)
89 College Road
Handsworth
West Midlands
Birmingham
B20 2JH
United Kingdom

Splay (UK) Limited reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.

We accept returns on all items, no quibble and always make this process as easy and hassle free as possible. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Please note, for hygiene reasons we cannot offer refunds on underwear, swimwear, stringed items like rackets or Cricket Bats if they have been used, opened or the packaging is damaged. This does not affect your statutory rights. If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. We have the right to deduct a handling fee from your refunded amount. If you require an exchange for a different colour, model, or size a repostage fee will apply. Please contact us for a quote.