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  • FAQs
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FAQ
Q: Sometimes pictures and colors display differently on different computers. What if I don't like the time I receive?
A: You can return the item for a full refund of your purchase price, not including shipping, within 14 days of receiving the item.

Q: What if I commit to purchase an item but can't pay for it right away?
A: We allow a full 7 days for you to pay for the item. If you cannot pay for it within 7 days, please contact us immediately to arrange alternative payment arrangements.

Q: I received a coupon code int he monthly newsletter, how do I use it?
A: When you are completing the check out process for your item, enter the coupon code in the Notes or Message to Buyer section and complete checkout at the full sale price. When we receive your payment with the coupon code, the amount in the coupon will be refunded to your PayPal account.

Q: Do you accept any other form of payment other than PayPal
A: Yes, you can pay with check or cash. If paying by check, please send us a message indicating you will be mailing a check and we will provide a mailing address and the payee name to use on the check. Please note that items paid by check will not ship until the check has cleared your bank. If paying by cash, it must be in person. Please call or email us to st a time and place to meet and exchange goods.

Q: I live near you in Indiana, can I pick up the item in person?
A: Sure, give us a call or email to setup your pickup time and location.

Q: Can you provide a Gem and Jewelry Report / Certificate of Authenticity for my item?
A: Yes, we can. Please contact us or put this request in your checkout notes. We will provide an official certificate on company letterhead describing the exact item you purchased along with any treatments to the gemstones. We do not appraise the item at a specific value. If you would like a GIA certified appraisal, let us know and we will be happy to get one for you. They are done by an independent GIA certified gemologist and appraiser and typically cost $50 and take about 10 days to complete.