PRODUCT RETURN PROCEDURES
To return a product, the Buyer should send a message using the Ebay's "Ask Seller a Question" button to request for a Return Merchandise Authorization ("RMA") number within 14 days from date of purchase. We cannot accept any returns without prior authorization and without an RMA number. Once issued, RMA numbers are valid for another 14 days in which the item must be returned to us. RMA numbers will not be extended or reissued.
The Buyer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
The Buyer is solely responsible for shipping any returned product, just as it will cost you to drive to any local store to return an item. The Buyer agrees to use a reputable carrier capable of providing proof of delivery and insurance for the entire value of the item to be returned.
The Buyer agrees that all returned products should be complete, in re-saleable condition, and will include the original packaging materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing including missing bar codes. We will reject the entire return or may impose additional charges for replacement cost of the missing components or items.
A 20% restocking fee will be charged on return of NON-DEFECTIVE items returned for refunds.
CLAIMS AND INSURANCE
All merchandises are packed in good order and condition when they are delivered or pick up by the shipping carrier. The risk of loss or damage to goods shall pass to buyer as soon as such goods are picked up by carrier for delivery to buyer. Buyer should therefore inspect all packages for damages before signing delivery receipt. Claims should be filed immediately with the carrier and NOT with TECH-R-US for any damages that may have incurred in transit.
Shipping insurance is usually offered at time of checkout. The Buyer is encouraged to purchase shipping insurance . Claims for loss or non-delivery of items are to be made directly with the Carrier.
Delivery of merchandise if agreed upon shall take place according to original agreement unless special circumstances prevent TECH-R-US from delivering at that previously designated item, in which case TECH-R-US shall have a reasonable period of 30 days time in which to make delivery of the item.
Buyer should be present to accept delivery. In the event that the buyer is unable to accept delivery of the purchased item, and the item is returned to TECH-R-US due to buyer?s inavailability to accept item?, a shipping fee shall be charged for shipping the item.
Prices stated in our product list does not include installation, testing, training or support, unless otherwise specified in the product listing. Our offer to support the Buyer is purely voluntary and does not constitute part of the sale.