You must be in contact with us 48 hours after the auction. The buyer pays all shipping charges and the winning item will be shipped UPS Ground.We ship to confirmed/verified Paypal addresses only. If this Auction was for used equipment - then there are no returns or refunds.Used equipment auctions are,where is as is. There are no guarantees either expressed or implied. This item has been inspected to the best of many years of video engineering experience and is deemed to be in good working order.New items usually have a retun policy stated, please see our return policy terms in that section of the page for detailed terms and conditions.