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Frequently Asked Questions |
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General
Do you offer shipping discounts if I purchase multiple items?
Shipping
is free if
you order
to the USA
and choose
standard
shipping.
Shipping
outside
the US is
only $1.99
for
Shipping
and $0.50
for
handling
for your
entire
order!
Is
it
safe
to
order
here?
Yes,
eBay is
100% safe
to order
from
Do you sell my information to 3rd party companies?
We never give out or sell any of our customers information. Any information you provide us will stay inside our walls and never leave.
Do you offer any kind of guarantee on your items?
Yes, everything we sell has a 30 day no hassle guarantee. Return the item for any reason.
See our
Returns
section
for more
information
Do you offer wholesale account, corporate discounts, or government discount?
Yes,
please
contact us
here
so we can
create a
custom
auction
for you.
Shipping
Do you ship to a PO BOX, APO or FPO address?
Yes, we
ship to PO
Box, but
not to
APO/FPO.
Will you ship outside the USA?
Yes.
Countries
we ship
internationally
are
located
here
When will my order ship?
All orders
typically
ship
within 2
business day.
Once it
leaves it
that is
when the
actual
transit
time
begins
What type of shipping services do you offer?
For our standard shipping it will ship via USPS. We also offer upgrades to a Ground service, 2 day air or 1 day overnight.
Will I get a tracking #?
Yes. Most orders that we ship will have a tracking #. If your order is under $11.00, a deliver
confirmation # will not be available.
Can I come by your warehouse and pick up my order?
Yes. Please
contact us prior to picking it up so we can make sure it is in stock at our warehouse.
My package was never delivered and I think it was lost. What can I do?
As long as you paid for insurance,
contact us and we will send out a replacement right away for you.
Is paying for insurance worth it?
In a simple answer, yes it is worth it. If you do NOT pay for insurance and your order is lost, stolen or damaged we cannot send out a
replacement and you must place another order.
I already paid, but I
entered the wrong shipping address. Can I change it?
No.
Once a
payment is
submitted
we cannot
edit the
address.
Payment
I don't want to give my credit card information online. How else can I pay?
You can
use Paypal.
PayPal will not let me pay. What can I do?
If PayPal's website is not working, you can also pay with any major credit card directly
Will you ship to a different address than my billing address?
Yes, we can ship to any address you'd like, but please note we might call to verify that the order placed was the cards rightful owner.
Will you ship to an
unconfirmed PayPal address?
Yes, we can ship to any address you'd like, but please note we might call to verify that the order placed was the accounts rightful owner.
I see more than 1 charge from your company. Did you charge me twice?
No. Sometimes we charge an authorization charge. This is done to
verify the card is valid and has the available funds before actually charging your card. This temporary charge will disappear
within a few days.
Can I cancel my order if I already paid
No.
Once an
order is
paid for
it cannot
be
cancelled
Returns
I received my order, but it does work or does not fit. What do I do?
Our policy is very simple. Return your order for ANY REASON within 30 day of receiving it and we will send out an exchange or refund.
If sending
back for a
refund and
not an
exchange
there will
be a 10%
restocking
fee and
original
S&H will
be not be
refunded.
You sent me the wrong item. I did not get what I ordered, what do I do?
Contact us
immediately and
we will send you the proper item.
Start shopping now!
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