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Thehut - outlet

Deliveries

How will I know when my order has been sent?

As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 6-10 days for deliveries within the US.


Once my order has been dispatched when will I receive it?

From the time you receive your despatch confirmation email we would expect you to receive your order within 6-10 days for deliveries within the US

Please note we have to allow 14 working days


Do you charge for delivery?

Free shipping to continental United States (48 States) only.


What do I do if I have not received my order?

Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

Please remember that we cannot investigate any missing orders until 14 working days have passed.

We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.


One of the items is missing from my order. What do I do?

All items are despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days.

We will send you an email to let you know when each item is on its way.


Which countries do you deliver to?

We only ship to the 48 Continental United States. We are unable to ship internationally or to Hawaii, Alaska and other US Protectorates (ie. Guam, Puerto Rico, Virgin Islands, etc.).

Free shipping to continental United States (48 States) only.

We are unable to ship to PO Boxes or APO/FPO addresses


Am I able to change the delivery address to something other than my registered Paypal address?

At the moment we are unable to deliver to an alternative address.

All items will be posted to your Paypal address.


Do you deliver on Public Holidays?

Public Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.