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OUR PROCESS

Orders are processed and shipped within 24 hours of payment (excluding Sunday).
We reserve the right to choose the most efficient carrier for your order at the time of shipment.

LOCAL PICK UP

FREE local pick ups.

Simply select “Local Pick Up” at the time of checkout.

Once you have completed payment, please contact our customer service team and let us know which of our two locations you would like to pick up your item at (Boulder or Denver).

customerservice@theproscloset.com

303-993-7776 ext. 104

DOMESTIC ORDERS

We ship all orders via FedEx and USPS. Tracking information will be emailed to the address associated with your PayPal account.

Any item over $200 requires signature confirmation.

Domestic shipping prices are for the continental 48 states. Alaska, Hawaii, US Protectorates, and APO/FPO shipments are subject to additional charges. Contact us for a quote.

INTERNATIONAL ORDERS

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

ADDRESS CHANGES

We will only ship to the verified shipping address on your PayPal account at the time of payment. We cannot hold any orders.

If you need to update your shipping address, please DO NOT pay until you have changed your shipping address in both eBay and PayPal.

COMBINED SHIPPING POLICY

We ask that you leave ALL items unpaid until you have finished shopping.

Contact us to combine your items and issue the shipping discount prior to payment.

We can only issue the discount before the items are paid for.

eBay's combined shipping is calculated by taking the most expensive shipping charge and then adding $3 for each additional domestic or $5 for each additional international item.

**NOTE: Bikes, Frames, Wheels and international orders over four pounds are exempt from shipping discounts.

Email: shipping@theproscloset.com