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Shipping Rates: In order to calculate the available shipping rate for our items to your location please click on the Shipping Calculator button in the ad or look for a specific shipping rate listed in the ad.
Shipping Terms: It is necessary to go through our checkout process. There are checkout links located at the top and middle of each auction page. We ship through the U.S. Postal Service. Combined shipping is calculated at checkout. Please wait for all auctions to end before checking out. Alaska, Hawaii, FPO/APO and P.O. Boxes will be shipped through U.S.P.S. Priority Mail. International buyers please use the shipping calculator as well. All international shipments are mailed through the U.S. Postal Service Airmail. Delivery to destination country can take up to 5 weeks, which can be attributed to customs. |
ALL INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ANY ADDITIONAL DUTIES OR TAXES THAT YOUR COUNTRY MAY ASSESS. WE WILL MARK THE VALUE OF THE PACKAGE AT THE PRICE WON . WE CAN MARK AS GIFT IF REQUESTED, HOWEVER THE VALUE WILL STILL BE ENTERED.
After winning an item in auction or completing a Buy-It-Now purchase, you have two check-out options:
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Check-Out Now! Click on the Ebay pay Now Button on your auction page to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for the winning bidder email confirmation.
Check-Out Later: Within 2 hours of the end of the auction, you will be notified via email that you are the winning bidder. There is no need to contact us to arrange payment. Our email will contain a link to our checkout site where you will be able to pay for your item. |
We accept PayPal, MasterCard, Visa, cashier checks, and money orders.
We stock the latest in footwear from the best manufacturers in the business. We strive to keep our styles up to date and make sure to have something for everyone. If there is something you desire but do not see in our inventory then please feel free to call us at 888-488-8872 or email us at theshoeplanet@aol.com so that we may assist you in obtaining it.
Our goal at THE SHOE PLANET is to make sure that each and every customer feels that his or her experience at our store was convenient, fair and honest.
Our toll free # is 888-488-8872 10-5 MST.
Return Policy
- We will issue a refund or exchange as long as the item has not been worn outside or shows any wear
- Please place the shoebox inside another box to avoid damaging the original packaging. Otherwise, a $10 re-stocking fee will apply if the appropriate original packaging is not included
- Our return address
Theshoeplanet
3530 Pan American Fwy NE
Suite G
Albuquerque, NM 87107
- Make sure to include a copy of this invoice in your return with a brief note explaining your return
- Customer is responsible for purchasing delivery confirmation for the item that is being returned. The Shoe Planet is not responsible for lost shoes
- We will refund your purchase price. We do not refund or reimburse any shipping expenses
Exchange Policy
- Option 1: We strongly recommend that you buy the new item and return the others to us. This guarantees that someone else does not buy it while your return is in the mail
- Option 2: Include in your return a $5 re-ship fee for US Domestic UPS ground. If International, actual shipping cost will be required
- Include a copy of invoice or order #, with explanation of request
- Customer is responsible for purchasing delivery confirmation for the item that is being returned. The Shoe Planet is not responsible for lost shoes
Q. What is the The Shoe Planet guarantee ?
A. If for any reason you are dissatisfied with your purchase please feel free to send them back. All we ask is that you send the shoes back to us in the original box, and make sure that the shoes are in the same condition that you received them. We understand that purchases online can be guess work and want to make sure you know that we will gladly exchange or take return of your purchase. GUARANTEED!
Q. Are your shoes authentic?
A.. If inquiring on authenticity of our products, please do not email. We are retailers with 4 brick and mortar stores and only buy from the respective vendors we sell. We offer a $100 cash reward for anyone who can validate our products are not authentic. Being authentic and not liking, for whatever reason, your purchase are two different things. We will do whatever is necessary within reason to accommodate displeased customers.
Q. Why is the Buy-It-Now option no longer available on the auction?
A.. If a bid has been placed on an auction then the Buy-It-Now option is no longer available
Q. I bid on the wrong size, can you cancel my bid?
A.. If you bid on the wrong size please e-mail before the auction ends and we will cancel bid, if the auction has ended we will ship the size you need (if we have it) DO NOT BID ON THE OTHER SIZE YOU NEED ONCE THE AUCTION HAS ENDED AND YOU ARE THE WINNER
Q. Do you offer shipping discounts on multiple items or if I Buy-It-Now?
A.. BUYER pays for ALL shipping costs, we only offer discounted shipping on combined shipments of two or more pair of shoes; combined shipments are to be paid for together
Q. I am purchasing a gift, can you send it direct to the person I am buying it for?
A.. If you are purchasing an item as a gift we are happy to send the item to the person you are buying the gift for; You will need to include in your payment that the purchase is a gift and what address you would like the purchase shipped to.
Q. Can you mark my item as a gift or sample to save me money on customs?
A.. We will mark items as gifts or samples but we must also include invoice and declare at value purchased.
Q. I have e-mailed several times and have not received a response?
A.. If you have e-mailed us and have not received a response to your question please check to be sure you are e-mailing theshoeplanet@aol.com , we try to answer same day but may not be able to respond until next day.
Q. Will you e-mail my tracking number once you ship my item?
A.. Tracking numbers are e-mailed once we have shipped your shoes, if you have not received this e-mail please check your junk or bulk e-mail folder.
Q. I have left Positive Feedback, will you please leave Positive Feedback for me?
A.. We use an automated Feedback program which automatically leaves Positive Feedback once Positive Feedback has been left for us
Q. Neutral or Negative Feedback?
A.. If you have a problem with your purchase please contact us BEFORE you leave neutral or negative feedback and we will try to correct the problem; we will only leave neutral or negative feedback if it has been left for us
Q. What width is this Birkenstock shoe?
A.. Outlined footprint on Birkenstock insole designates regular width; Filled-in footprint on Birkenstock insole designates narrow width
Q. This Birkenstock item says it is a Footprint, Papillio. Birki, Betula, or Tatami is this an authentic Birkentock shoe, or a cheaper imitation brand?
A.. Birkenstock has several Style Collections. These Style Collections are made by Birkenstock and are not other Brands. We carry Classic Birkenstocks, Footprints, Birki's, Papillio, and Tatami. These are ALL authentic Birkenstocks.
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