TradePort has partnered with UPS www.ups.com to provide you with fast and reliable service. UPS is the World's largest package delivery company and one of the most recognized and respected brands,
synonymous with quality and reliability. You can rest assure that your TradePort purchase will arrive on
your doorstep quickly and safely.
UPS Service Levels
- UPS Ground Domestic
- UPS 2-Day Air Domestic
Delivery Commitment
UPS Ground Domestic – 1 to 5 business days
UPS 2-Day Air Domestic – Delivery by the end of the 2nd business day
- TradePort is not responsible for service transit time
- Transit time excludes weekends and holidays
- Transit time may vary, particularly during peak periods
Tracking Information
Tracking numbers are assigned to UPS shipments immediately after the shipment is packaged and a
shipping label has been printed. eBay will send the buyer and e-mail with the tracking number. Tracking
information can also be found in the Purchase History section of My eBay, on the Order Details page and
on the Feedback page.
Terms & Conditions
- UPS does not accommodate orders to Post Office Boxes or APO/FPO addresses
- TradePort does not ship to Alaska, Hawaii or Puerto Rico
- TradePort does not ship to International locations including Canada
- Each shipment is insured to guarantee full replacement value in the event that the package is
lost, stolen or damaged in transit
- Any claim for insurance has to be filed, processed and authorized by UPS before shipping a
replacement (based on current stock) or processing a refund. This process can take 7 to 10
business days depending on the complexity of the claim being filed.
FAQs
When will my order ship?
We ship UPS orders within 1 business day of payment receipt Monday through Friday. Orders paid
before 12PM EST will ship SAME DAY Monday through Friday. Orders paid after 12PM EST on Friday and
orders paid on Saturday and Sunday will ship on Monday. NOTE: TradePort is closed on weekends and
holidays. UPS transit time excludes weekends and holidays.
Is there a tracking number assigned to my order?
Tracking numbers are assigned to UPS shipments immediately after the shipment is packaged and a
shipping label has been printed.
How will I receive UPS tracking numbers?
eBay will send the buyer and e-mail with the tracking number. Tracking information can also be found in
the Purchase History section of My eBay, on the Order Details page and on the Feedback page.
I purchased a few items from you during the same timeframe. Can you ship them together?
Yes, buyers can send one combined payment for all items purchased from TradePort within 3 days.
Do you offer a discount for combined shipments?
When purchasing more than one item, eBay will calculate the highest shipping cost and automatically
give you a 20% shipping discount for each additional item within a consolidated invoice. Items that
are paid separately do not qualify. Promotion does not apply to Fixed Price items with "immediate
payment" required. Promotion does not apply to freight shipments.
How do you calculate shipping and handling costs?
Shipping and handling costs are fixed on a per item basis. Shipping and handling costs are nominally
higher for wholesale items than for retail items because each item must be personally inspected and
guaranteed to be in acceptable condition and include all critical accessories.
We believe a fixed cost to be an advantage. With shipping and handling costs stated up-front, the cost
can be easily taken into consideration as part of the total price. The total shipping and handling cost is
clearly listed in every TradePort item description.
Is my UPS shipment insured?
Yes, each shipment is insured to guarantee full replacement value in the event that the package is lost,
stolen or damaged in transit. TradePort provides this service at no additional charge to our customers!
My shipment never arrived? What do I do?
If a package is not delivered, UPS can help by performing a search to locate your package. If the package
cannot be found, TradePort will file a claim up to the declared value of the package contents.
The steps in a lost package claim are as follows:
- Lost Package Reported - In order to be considered lost, a package must be undelivered 24 hours
after the expected delivery date and time. A report cannot be made until then. Please allow
additional time when a package is delayed due to adverse weather.
- UPS Package Search - UPS will conduct a complete investigation to locate the package. The
investigation may include a search of our shipping system and operation centers, or calls to
recipients or shippers. The UPS search process usually takes 7 to 10 business days.
- Claim Authorized - If UPS is unable to locate the missing package, a Damage/Loss Notification
claim letter will be mailed or faxed to TradePort. If UPS locates the package, the claim will
not be approved, delivery information will be sent to the shipper of record, and the reporting
process will end.
- UPS Reviews Documents - Requested documentation may include original invoices, purchase
orders, proof of shipment, or other information required by UPS.
- Claim Paid - Once a claim has been approved, the payment will be processed. UPS will pay
the lesser of purchase or replacement costs, up to the declared value. Typically, claim checks
are mailed to the shipper's billing address on file 3 to 5 business days after UPS receives the
required documentation.
When the claim has been APPROVED by UPS, TradePort will ship an identical replacement product to
you (dependent on current stock) at our expense. If we don't have a replacement to send you, we will
provide you with refund of your product and shipping costs. TradePort will work directly with UPS in an
effort to recover the loss.
My shipment arrived damaged. How do I proceed?
Damage to a package can be reported by TradePort, recipient, or by UPS. After a damage inspection is
performed by UPS, TradePort is contacted with the results. Depending on the results, TradePort can file
a claim for the repair or replacement cost of the package contents up to the declared value.
The steps in a damaged package claim are as follows:
- Damage Reported - TradePort or recipient can report a package that has been damaged during
shipment.
- UPS Inspects Package - UPS will inspect the damaged package to determine the cause of
damage. UPS may inspect the package at the shipper's or receiver's site, or may collect the
package for inspection at a UPS facility.
- Claim Authorized - If the claim is issued, a Damage/Loss Notification claim letter will be mailed
or faxed to TradePort; UPS will not send the claim letter to a receiver. If the claim is not
approved, UPS will notify TradePort.
- UPS Reviews Documents – TradePort will supply UPS with documentation that supports the
actual repair or replacement cost of the merchandise, up to the declared value, as requested in
the Damage/Loss Notification claim letter.
- Claim Paid - Once the claim has been approved and UPS receives the supporting documentation
identified in the claim letter, payment will be processed. Typically, claim checks are mailed
to the shipper's billing address on file 3 to 5 business days after UPS receives the required
documentation.
When the claim has been APPROVED by UPS, TradePort will ship an identical replacement product to
you (dependent on current stock) at our expense. If we don't have a replacement to send you, we will
provide you with refund of your product and shipping costs. TradePort will work directly with UPS in an
effort to recover the loss.
Why is my package being billed at 70 pounds, if the item only weighs 30 pounds?
If your package has a large size-to-weight ratio, your package may be billed at dimensional weight rather
than actual weight. Dimensional weight is calculated by multiplying the height in inches, by the length in
inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total
is the cubic size of your package. Divide the result by 194. This is the dimensional weight.
The billable shipping charge of the package is the greater of these two weights:
Actual weight of your package, or
Dimensional weight of your package
Why is my package being billed at 90 pounds and the shipping charge $50.00 higher than the
advertised UPS Ground Domestic rate?
A $50.00 Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x
width) + (2 x height)] combined exceeds 130 inches, but does not exceed the maximum UPS size of 165
inches.
Large Packages are subject to a minimum billable weight of 90 pounds in addition to the Large Package
Surcharge.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
All Plasma and select LED, LCD and Projection TVs are shipped via a specialist freight carrier due to a combination of their weight, dimensions and value. TradePort has partnered with Mainfreight www.mainfreightusa.com to provide our customers with the fastest and most reliable freight services for LCD, LED and Plasma TV shipments.
- Service Guarantee: Mainfreight shipments are guaranteed 1-5 day transit time depending on destination
- Reliability: Mainfreight's on-time delivery percentage year to date is 99.1%
- Direct Routing: Mainfreight's shipments are "directly routed" to their destination. Less handling means less chance of damage
- Tracking: Simply choose "Consignment/Housebill" on Mainfreight's homepage and enter your tracking number for "real time" information regarding your shipment
- Peace of Mind: ALL shipments are insured for 100% replacement value
Mainfreight currently offers ground freight services to over 120 major US cities and they're over 20,000 surrounding communities. To satisfy the need to serve every major city, we have divided the country into (3) regions. A breakdown of these regions and accompanying States are listed below. The freight charge assigned to each region is fixed and non-negotiable. All freight shipments originate from TradePort's Somersworth, New Hampshire 03878 warehouse.
Terminal Delivery East
Connecticut, Georgia, Indiana, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Virginia & Vermont
Terminal Delivery Central
Alabama, Arkansas, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Oklahoma, Tennessee, Texas & Wisconsin
Terminal Delivery West
Arizona, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Utah & Washington
Terminal Delivery
Manchester, New Hampshire
Terminal Delivery
Boston, Massachusetts
Click here for a list of freight terminal locations within your region
Freight Shipment Process
- Payment receipt is confirmed by TradePort
- TV is packaged according auction listing specifications and secured to a custom pallet to ensure safe transit
- TV is picked up at TradePort's Somersworth, New Hampshire 03878 warehouse by Mainfreight within 2 business days of payment receipt
- TV is "directly routed" to a freight terminal destination by Mainfreight (1-5 day transit time depending on destination)
- Customer is contacted directly by the local freight terminal when the TV is landed
- Customer has the option of picking up the TV at the local freight terminal (no additional charge)
Freight Terminal Pickup
- There is no charge for freight terminal pickup
- Freight terminal location is determined by the customer's residential zip code
- Local freight terminals may not be available for all customers
- Please call Diane Johnson at 817-481-6225 for freight terminal locations in your area
Residential Delivery
- TradePort's advertised rates include freight terminal delivery only
- Residential delivery is available upon request at an additional charge to the customer
- Residential delivery charges vary depending on location and services required
- Residential delivery may not be available in some locations
- Residential delivery must be scheduled directly with Mainfreight
- Please call Diane Johnson at 817-481-6225 for residential delivery availability and pricing in your area
Freight Terms & Conditions
- Customer contact information is required for all freight shipments. Mainfreight will not process a freight shipment without a phone number
- Mainfreight does NOT currently provide freight services to Alaska, Hawaii, Puerto Rico & Canada
- Additional shipping/handling charges may occur for States that are not included in Mainfreight's surface network: Delaware, Idaho, Montana, North Dakota, South Dakota, West Virginia & Wyoming. Please contact us for freight charges within these States.
- Do NOT sign for your shipment until you have thoroughly inspected the box and/or contents for any damage. TradePort is UNABLE to file a damage claim if there is NO notation of package or product damage upon pickup or delivery!
- Mainfreight offers "fixed-rate" freight terminal delivery service to Manchester, New Hampshire for $100.00 and Boston, Massachusetts for $125.00.
- It is assumed that some customers from the following States will utilize our local pickup service at our Somersworth, New Hampshire 03878 warehouse: Maine, Massachusetts & New Hampshire
Local Pickup
Local pickup is available at TradePort's Somersworth, New Hampshire 03878 warehouse. Local pickup is available as a shipping option at checkout for select TVs. The following handling charges are assessed on a per-item basis:
- $10.00 for all TVs 32" and less
- $20.00 for all TVs greater than 32" and less than 50"
- $30.00 for all TVs 50" and greater
This charge includes labor and materials required to assist the buyer in securing the TV for safe transit. The buyer is responsible for damage and/or loss once the TV is in their possession.
Local Pickup Hours
TradePort's warehouse pickup hours are Monday through Thursday 8:30AM to 4PM and Friday 8:30AM to 3PM EST. TradePort is closed on weekends and Holidays.
FAQs
I have never had anything shipped freight. What is TradePort's freight process?
Select items and "large" TVs are shipped via a specialist freight carrier due to a combination of their weight, dimensions and value. TradePort has partnered with Mainfreight www.mainfreightusa.com to provide our customers with the fastest and most reliable freight services for LCD, LED and Plasma TV shipments.
What is the freight cost for this TV?
Please refer to the TradePort item description under "SHIPPING RATES" for freight rates associated with the TV that you are bidding on.
Do you only ship to a freight terminal?
Yes, our posted freight rates apply to terminal delivery only. Please refer to the detailed list of freight terminal locations by clicking here.
Is local pickup available for this TV?
Yes, local pickup is available for select TVs at our Somersworth, New Hampshire 03878 warehouse. Please refer to the TradePort item description under "SHIPPING RATES" for local pickup rates associated with the TV that you are bidding on.
How do I find directions to your warehouse?
We have included driving directions to our Somersworth, New Hampshire 03878 warehouse below. If you require additional assistance, please call 603-692-2900.
- Spaulding Turnpike (Route 16) to Exit 9 toward Somersworth (Indian Brook Drive, Route 9)
- This turns into High Street/Route 9 after approximately 3.6 miles
- Go through 11 traffic lights (1 is a blinking yellow)
- Next intersection High Street merges with Market Street and Main Street
- Look for "Hot and Fast Pizza" with red awning, on right
- Turn immediate right on Canal Street
- Look for the "North Mill – Entrance 1″ sign above entrance
- TradePort is Suite 125 – door immediately to the right as you enter building
Can I have the TV delivered to my business or residence?
Yes, our freight company offers delivery at an additional charge to our TV customers. In short, you pay TradePort for the initial freight terminal delivery and you would schedule and pay Mainfreight www.mainfreightusa.com for a business or residential delivery. Please e-mail Diane Johnson at diane.johnson@mainfreightusa.com or call 817-481-6225 to schedule a business or residential delivery.
What are the business and residential delivery options and costs?
Business or residential delivery option (mileage based on freight terminal location to delivery address):
- 0-25 miles: $50.00
- 26-50 miles: $100.00
- 51-75 miles: $150.00
- Over 75 miles: Please e-mail Diane Johnson diane.johnson@mainfreightusa.com or call 817-481-6225 for a quote
NOTE: Business or residential delivery included; add $50.00 for lift-gate delivery; add $25.00 for inside delivery
How do you calculate insurance costs for freight shipments?
All freight shipments are insured for 100% replacement value. The insurance costs are included in the freight shipment charge.
Why is the freight shipment weight advertised at 125 lbs. when the TV only weighs 80 lbs.?
All Plasma and select LED, LCD and Projection TVs are shipped freight on a custom pallet to reduce the risk of damage. We typically factor 35 lbs. for the pallet and 10 lbs. for packing materials such as cardboard inserts and strapping.
TradePort's freight charges are expensive! Why don't you use UPS to ship Plasma and select LED, LCD and Projection TVs?
By using a specialized freight provider to handle these types of TVs, we are able to significantly reduce the damage and claim rate, saving the customer time, money and hassle. Additionally, we offer 100% replacement insurance at no additional charge and guarantee terminal delivery in 1 to 5 business days. In short, your freight shipment will receive "white glove" treatment for a competitive price!
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