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Customer Service
We
provide complete service. If you have any questions or concerns please
feel free to contact us and we respond promptly within business hours.
Business
Hours: Monday β Friday 8am β 8pm central time. We are closed on
weekends and holidays.
Email:
treasuretrunkstore@yahoo.com
Phone:
773 951 9857
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Payment
We use PayPal for payment processing. If you
don't have a
PayPal account you can pay with a credit card through PayPal as a
guest.
Payment must be received within 7 days of
auction end or
buy-it-now purchase with contact made within 3 days or the item may be
relisted. Please contact us if you need more time to send payment, we
are happy
to work with you!
We combine shipping. Save on shipping with
multiple
purchases, usually the base s/h for the first item and $1-$3 for each
additional item depending on package size, weight, and destination.
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Shipping
Itβs our
personal goal to have all your items arrive quickly and safely. We pack
with care using quality packing materials. We ship within 2 business
days of payment receipt.
Domestic
Shipments β Domestic shipments are shipped via FedEx and USPS. We use
USPS First Class for most items less than 14oz and Priority mail for
most items under 4lbs. We will use FedEx for high value items, large
items, and items weighing over 4lbs. FedEx will not deliver to P.O.
boxes so please provide a street address for all FedEx Shipments.
International
Shipments - We use USPS priority mail on most items. We will provide a
USPS first class quote for low value items less than 4lbs so please
contact us before payment for this quote. We reserve the right to
choose the carrier and method based on value and package size. Please
note you are responsible for all brokerage and/or customs fees upon
delivery.
We combine shipping. Save on shipping with multiple
purchases, usually the base s/h for the first item and $1-$3 for each
additional item depending on package size, weight, and destination.
Shipping Charges:
Canada First Class: 1lb $8.95, 2lb $13.95,
3lb $17.95, 4lb $21.95 Priority Mail: 1lb $24.94, 2lb
$26.95, 3lb 27.95, 4lb $29.95, 5lb $31.95, 6lb $33.95, 7lb 33.95, 8lb
35.95, 9lb $37.95
International First Class 1lb $14.95, 2lb $20.95,
3lb $27.95, 4lb $34.95 Priority Mail 1lb 31.95, 2lb 34.95,
3lb $39.95, 4lb $43.95, 5lb $47.95, 6lb $50.95, 7lb $54.95, 8lb $58.95,
9lb $62.95
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Return Policy
We stand behind our merchandise and want all
our customers
to be completely satisfied.
If the transaction did not meet your
expectations, please
contact us before leaving negative feedback and let us know what we can
do to
improve your buying experience.
We understand the importance of repeat
customers so we make
every effort to work with all our customers to resolve problems.
We do our best to describe all items
honestly, answer all
questions within 24 hours, ship quickly, and charge low shipping rates.
Please
keep this in mind when providing DSR's when leaving feedback,
We are committed to providing first class
service to all of
our customers so we offer a 100% money back guarantee on all our items
returned
within 14 days of delivery confirmation. You can bid with confidence.
Unless the item was damaged during shipping
we expect all
returned items to be in the same condition as it was when mailed.
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