Our goal is your satisfaction, with an added measure of delight, so if you could please email us if you experience anything less than complete satisfaction, we would be most grateful for the opportunity to resolve the issue.
Leaving negative feedback comments on eBay does not help get a problem resolved. Negative comments on eBay cannot be changed, or removed, and can tarnish our reputation, before we have had a chance to resolve your issue.
Sometimes things happen beyond our control, such as items being damaged in transit, or go missing. If this happens, please email or call us immediately, so we can fix the problem to your satisfaction.
For this reason, we provide you with our email details, as well as a phone number to call. We guarantee to resolve the problem for you!
HELP Email: firstname.lastname@example.org
HELP Phone: 0422 672 034
Please leave positive 5 feedback, to rate your experience, and to inform other buyers.
We will then return the courtesy in rating you as a buyer.
Should you leave less than 5 feedback, it will be considered as negative feedback and your final resolution. Consequently, we will not enter into any further contact to resolve any issue.