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| Q:What is your return policy? |
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| A:Please report the problem by email to twokbs@gmail.com withing 48 hours after the item arrives. Please state the problem, item number, your ebay ID and photo(if possible), we will reply you within 24 hours. |
| Q:Do you combine shipping? |
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| A:Sorry, we dont. But we offer shipping discount for purchasing additional item(s). Please send us a message via ebay or email us at twokbs@gmail.com for details. |
| Q:When can I expect my order to arrive? |
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| A:For Australia, South East Asia (excluding Pacific Islands), America and Europe, 7 to 14 working days.
For France and Spain, 15 to 20 working days.
For Italy, Africa, South America and other countries, 15 to 30 working days. |
| Q:Do you ship internationally? |
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| A:Yes, we ship to most countries. |
| Q:What should I do if the item does not arrive within the expected date? |
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| A:Please contact us via ebay message or email (twokbs@gmail.com). We will handle the problem within 24 hours. |
| Q:Do I get a tracking number to track my package? |
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| A:Normally, deliveries are made with standard airmail service, so there is no tracking number. If you need to track delivery, we can provide such service with additional charge. |
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