 |
|
Q:What
if I want to return for a refund? |
|
|
|
A:All
returns for refund will incur an 18% restocking fee (including defective
items, damaged items, and DOA items). Defective items can be exchanged
for a working unit, but any return for refund will incur an 18%
restocking fee. |
|
Q:Do
you ship to APO and FPO? |
|
|
|
A:Yes
we do. Your item will be shipped USPS Priority mail and tracking will be
emailed to your eBay email address. Please note this change in shipping
method can add one day to processing. |
|
Q:How
do I ship back my Return/Exchange? |
|
|
|
A:The
customer can choose any transportation method (drop off, UPS, FedEx,
USPS, etc.) to return goods for refund or exchange (including defective
items). Unique Squared suggests using a shipping service with tracking
capabilities and delivery confirmation. |
|
Q:I
need a replacement ASAP! |
|
|
|
A:A
replacement for a defective item can be shipped out if a deposit is
given. Once the original defective unit is returned to Unique Squared
the deposit will be refunded. Replacements are sent out UPS Ground
(domestically) and any expedited shipping will be at the customers
expense. International customers must pay all shipping to and from. |
|
Q:Is
there a warranty on my item? |
|
|
|
A:All
new and open box items carry a full manufacturers warranty valid in the
USA. B-stock and refurbished items may have a shorter warranty period,
please see the bottom of the item description. Warranties are only valid
in the United States of America. |
|
Q:What
is shipping to Hawaii, Alaska, and Puerto Rico? |
|
|
|
A:You
can type your mailing zip code into the eBay shipping calculator to
calculate shipping to your location. For very large items you may be
contacted prior to shipping for any additional shipping charges. |
|
Q:Do
you accept bank wire money transfers? |
|
|
|
A:Due
to the high fees to receive bank wires Unique Squared only accepts bank
wires on orders over $2000 USD. |
|
Q:What
if my item is defective? |
|
|
|
A:Customer
must contact us within 15 days of delivery to request a return or
exchange. Customer is responsible for transportation of the item back to
Unique Squared (this includes return shipping). For exchanges of product
within the United States Unique Squared will pay for shipping of the new
item back to the customer. |
|
Q:Can
you ship to an alternate address? |
|
|
|
A:Yes
we can ship to an alternate address (work address etc.). Please be sure
to confirm you have put the correct address in for shipping when you
checkout and pay. |
|
Q:When
will my item ship? |
|
|
|
A:Most
items ship within 1 business day of payment clearing. Please note some
payments may go through PayPal as an echeck and not clear for several
business days. Your tracking number will be emailed to your email
address registered with eBay. |
|
Q:Shipment
Tracking Number? |
|
|
|
A:In
the evening after close of business your tracking number will be emailed
to your email address registered with eBay (sometimes is your old email
address). Please be sure to check any SPAM filters. The tracking will
also be uploaded to eBay and can be found in the Order Details of your
purchase in your "My eBay" page. |
|
Q:What
is B-Stock / Open Box / Demo? |
|
|
|
A:May
have cosmetic blemishes or the box has been damaged. The units are fully
functional and come with a warranty from the manufacturer. Please feel
free to contact us about a certain item, because we can often provide a
new unit at a similar price. |
|
Q:Do
you accept Money Orders? |
|
|
|
A:No.
Money orders are no longer an allowed method of payment on eBay. |
|
Q:Can
I get a lower price? |
|
|
|
A:If
a "Make Offer" appears in the listing under "Buy It Now" please feel
free to submit an offer and a sales associate will get back to you with
our lowest price. |
|
Q:Will
this item work on 220-240 Volt power? |
|
|
|
A:In
the item description under the "Package Contents" the power requirements
can be found in "[ ]" brackets in dark red colored writing. Units with
auto-switching power supplies will state "100-240 Volt". All items
(unless otherwise stated) have USA plug configuration power cords
included. |
|
Q:Will
you accept a lower offer outside eBay? |
|
|
|
A:For
order accuracy and for the protection of your personal information, we
do not take orders or payments by phone or email. Please place your
order through eBay. Feel free to make a lower offer using the "Make
Offer" feature on the items where it is available. |
|
Q:Do
you have an online store? |
|
|
|
A:Yes.
You can find us online at www.UniqueSquared.com |
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