|  |
|
|
|
General Questions E-Mail:info@uniquesquared.com
Shipping Questions E-Mail:shipping@uniquesquared.com
UniqueSquared Inc. works very hard to bring our customers the best pro audio equipment at the lowest price in the quickest most reliable manner. Everyday we strive to work with our customers to provide the greatest value and service. UniqueSquared has a full staff of employees who are themselves musicians and are dedicated to addressing all your customer service and technical needs. If there is anything we can help you out with as you shop or after you purchase, please let us know.
UniqueSquared is happy to help you with exchanging or returning your item. Please see the info below.
Customer must contact us within 15 days of delivery to request a return or exchange. Please feel free to write or call (800) 688-6315.
International Customers:
UniqueSquared does not pay any postage (to and from, taxes, duties and brokerage fees) on international returns and exchanges. All transportation costs will be the buyer's responsibility.
Domestic Customers:
Customer is responsible for transportation of the item back to UniqueSquared (this includes return shipping for our non-local customers). For exchanges of product within the United States UniqueSquared will pay for shipping of the new replacement item back to the customer.
All Customers:
- Due to sanitary issues, we cannot accept returns for items used at the mouth or ear. If the item is defective, we would be happy to offer a replacement of the same model.
- Any open software or digital media storage including but not limited to: control CD's and vinyls, eLicensers, SD Cards or any other licensed material.
- Product must be in factory sealed never opened resalable condition to qualify for a full refund.
- All returns for refund will incur a 14% restocking fee (including defective items that are not exchanged, damaged items, and DOA items).
- Defective items can be exchanged for a working unit with no restocking fee (customers must pay for transportation of unit back to UniqueSquared), but any return for refund will incur a 14% restocking fee.
- We cannot accept returns on any Auralex products. We will, however, offer exchanges in the case of a defective product.
- Items returned in unopened resalable condition will receive a full refund MINUS cost to originally ship the order. Items deemed by eBay to have "Free Shipping" are still subject a refund minus the actual cost to ship.
|
|
|
