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WARRANTIES

If the item description mentions a warranty, please find the product below for the details.  Print this page after purchase and keep with your receipt for any future warranty work.

Accordion 1 Year Warranty

We guaranty all of our new Bonetti accordions against any defect in workmanship, mechanism, or material for a period of one year from the date of original purchase. If, the instrument should prove defective, despite proper care and usage, we guarantee to repair or replace, at our option, the unsatisfactory part or parts. This warranty applies only to the original purchaser and is not applicable if damages are a result of mishandling, improper care, accident, body acids, shipping damages or climatic change. This guarantee will also be void if the hidden factory serial number has been tampered with or if the accordion has been dismantled by an unauthorized party.

The owner shall pay all associated shipping charges to repair the accordion at the Bonetti authorized repair center. A warranty claim must be accompanied by a legitimate, dated proof of purchase from the distributor where the accordion was purchased to be valid. All warranty claims are to be sent by e-mail us for instructions for return of the instrument to the authorized Bonetti repair center.

Horn 2 Year Warranty

This E.F. Durand horn has a 2 Year warranty. This warranty specifically includes the internal and external valve assembly, the body of the horn as well as the welds of the horn. The warranty is specifically against failure of the mentioned parts of the horn only in the previous sentence. If the previous mentioned parts in this warranty clause should fail in the period of two years from the exact date of sale, then E.F. Durand will replace the part that has failed free of charge with a exact or like part or repair the part at E.F. Durand's discretion, free of charge.

The owner is responsible for all associated shipping charges to repair the instrument at the E.F. Durand authorized repair center. A warranty claim must be accompanied by a legitimate, dated proof of purchase from the distributor to be valid as well as the failed part returned and the instrument to the E.F. Durand authorized repair center. The warranty applies specifically only to the original purchaser. Damage or failure of the previous mentioned parts caused by abuse or neglect, is specifically not covered under E.F. Durand's warranty. Previous repairs by other repair shops will automatically void the warranty. Positioning of the valves in the incorrect position of holes will void the warranty. Finishes on the horn are not covered under this warranty or any other known warranty. Valve guides are not covered under this warranty. All warranty claims are to be sent by e-mail us for instructions for return of the instrument.

Trumpet Valve 10 Year Warranty

This E.F. Durand trumpet has a 10 Year warranty. This warranty specifically includes the piston valve assembly ONLY. The warranty is specifically against failure of the mentioned part of the trumpet only in the previous sentence. If the above mentioned part in this warranty clause should fail in the period of ten years from the exact date of sale, then E.F. Durand will replace or repair the part that has failed free of charge with a exact or like part at E.F. Durand's discretion.

The owner of the trumpet is responsible for all shipping costs associated to repair the item. A warranty claim must be accompanied by a legitimate, dated proof of purchase from the original selling distributor to be valid as well as the failed part and instrument returned to E.F. Durand's authorized repair facility. Damage or failure of the valves caused by abuse or neglect, is specifically not covered under this warranty. Previous repairs by other repair shops or any other individual will automatically void the warranty. All warranty claims are to be sent by e-mail us for instructions to return the instrument.

Violin 10 Year Warranty

The New Helmke model violin has a 10 Year warranty. This warranty specifically includes the actual violin body, fingerboard, neck of the violin, scroll, chin rest, tail piece and the fine tuners. The warranty is specifically against failure of any of the mentioned parts of the violin in the previous sentence. If any of the above mentioned parts in this warranty clause should fail in the period of ten years from the exact date of sale, then we will replace the part that has failed free of charge with a exact or like part at our, free of charge.

The owner is responsible for all shipping and handling charges associated to repair an item at our authorized Helmke center. A warranty claim must be accompanied by a legitimate, dated proof of purchase to be valid as well as the failed part returned to the authorized Helmke repair center.  Failure of the violin caused by abuse or neglect, is specifically not covered under this warranty. Normal wear and tear items are not covered under the ten year warranty which are defined as strings, rosin, hairs of the violin bow, violin bow, tuning pegs, bridge, the violin case, violin case straps or the sound post falling in the sound hole. Previous repairs by other repair shops or any other individual will automatically void the warranty.  All warranty claims are to be sent by e-mail.

Woodwind 2 Year Warranty

This E.F. Durand saxophone/clarinet/flute/piccolo has a 2 Year warranty. This warranty specifically includes the body of the instrument, the welds, as well as the key and rod assemblies. The warranty is specifically against failure of the mentioned parts of the instrument only in the previous sentence. If the previous mentioned parts in this warranty clause should fail in the period of two years from the exact date of sale, then  E.F. Durand will replace the part that has failed free of charge with a exact or like part or repair the part or instrument at  E.F. Durand's discretion, free of charge.

The owner is responsible for all shipping charges associated to repair the instrument at the authorized E.F. Durand repair center. A warranty claim must be accompanied by a legitimate, dated proof of purchase from the distributor to be valid as well as the failed part and instrument returned to the  E.F. Durand authorized repair center. The warranty applies specifically only to the original purchaser. Damage or failure of the previous mentioned parts caused by accident, abuse or neglect, is specifically not covered under  E.F. Durand's warranty. Previous repairs by other repair shops or any other individual will automatically void the warranty. Finishes on the instrument or key pads are not covered under this warranty. All warranty claims are to be sent by e-mail us for instructions for return of the instrument.

Trombone 2 Year Warranty

This E.F. Durand trombone has a 2 Year warranty. This warranty specifically includes the internal valve assembly, the body of the trombone, the welds of the trombone and the slide of the trombone. The warranty is specifically against failure of the mentioned parts of the horn only in the previous sentence. If the previous mentioned parts in this warranty clause should fail in the period of two years from the exact date of sale, then E.F. Durand will replace the part that has failed free of charge with a exact or like part or repair the part at E.F. Durand’s discretion, free of charge.

The owner is responisble for all shipping charges to repair the instrument at E.F. Durand’s authorized repair center. The buyer always pays all shipping costs on any type of warranty claim. A warranty claim must be accompanied by a legitimate, dated proof of purchase from the selling distributor to be valid as well as the failed part and the instrument returned to the E.F. Durand authorized repair center. The warranty applies specifically only to the original purchaser. Damage or failure of the previous mentioned parts caused by abuse or neglect, is specifically not covered under this warranty. Previous repairs by other repair shops will void the warranty automatically. Positioning of the valves in the incorrect position of holes will void the warranty. Finishes on the horn are not covered under this warranty or any other known warranty. Slides that have not been properly cleaned, greased or maintained are not covered under this warranty. Valve guides are not covered under this warranty. Previous repairs by other repair shops or any other individual will automatically void the warranty. All warranty claims are to be sent by e-mail us for instructions for return of the instrument to the E.F. Durand authorized repair center.