SPECIAL SHIPPING AND CHECKOUT NOTICE:
The several months have been eventful. With the addition of Showtime Networks, Paramount Pictures, NBCUniversal and MGM to VIP Fan Auctions, you will have unprecedented access to your favorite movie and television memorabilia. We have several auctions from these new partners and from Twentieth Century Fox launching in the next several weeks, so please be sure to check back often.
We value your support and are constantly working to make your experience better. You have rewarded us with top ratings within eBay and we appreciate it. We are always working with eBay to find new ways to enhance your experience. As a result, we are pleased to announce that we have entered into a new partnership with UPS for our eBay auction shipments. As UPS is eBay's preferred shipping partner, our customers will now have access to the ongoing service and product enhancements that UPS implements within eBay. This will have little impact on our domestic buyers. However, international buyers will now have their shipments sent via UPS Worldwide (International) Expedited Service versus other methods. UPS has worked hard with us and is providing shipping timeframes and pricing that we think you will appreciate.
This transition is occurring in conjunction with eBay's transition of all eBay sellers to the eBay checkout. In the past, winners of our auctions have been able to pay for their items through our checkout. However, as of this month, every buyer on eBay will utilize eBay's check-out. As a result, emails regarding payment will be sent directly from eBay. You will still be able to pay via PayPal or by using your credit card, so this has not changed. Also, you will still be able to combine items into one shipment at checkout, if desired.We are working to make this transition as seamless as possible to our customers. However, the integration has caused some challenges. For example, we are still working to ensure that the international rates that are applied to international shipments include VIP's new discounted rates with UPS (versus standard rates). However, this is not occurring in all instances. As a result, the auctions ending this week may not display the accurate international shipping rates at checkout. Therefore, if you are one of our international customers and win an item this week, please send us an email requesting an invoice before paying. This will allow us to ensure that you are benefitting from VIP's new international shipping rates with UPS before checking out. We are working to resolve this issue as quickly as possible and anticipate that the issue will be resolved in the next week. However, we wanted to alert you to this issue in advance and provide you with a process to ensure that we can quickly resolve any issues.
We appreciate your patience and ask that you please send an e-mail directly to firstname.lastname@example.org if you encounter any issues.
Thank you for your patience and for your support of VIP Fan Auctions.