ABOUT INTERNATIONAL ORDERS
If you are an international customer, please read
carefully the following information. By purchasing from us, you are accepting
the following terms:
Orders are shipped within 2 and 5 business days (please check listing's description) after payment
is received. Delivery time is usually around 14 - 21 days, but sometimes it may take up to 6 weeks.
Once the order ships, delivery time will depend on USPS, your country's customs
office and your country's postal service. Therefore, please understand that
international delivery time is beyond our control.
INTERNATIONAL TRACKING NOT AVAILABLE
Tracking information is not available for USPS First Class International or USPS
Priority Mail International Flat Rate Envelope. Shipping label number can be provided as proof of
shipping. When you check a Shipping Label number (LNXXXXXXXXXUS) at USPS.com,
you'll always see the same message because tracking does not apply for
international packages. Therefore USPS will not update the status even if you
already received the package).
HIGH VALUED ORDERS
If your total purchase is over $100.00, we may split your order into two or more
packages. We'll send you one part of your order within the handling time, and the when you confirm
us it arrived safely, we'll ship the remaining items immediately. The purpose of
this security measure is to minimize the risk of any Customs or lost package
issues and therefore it benefits our customers.
CUSTOMS, DUTIES AND IMPORT TAXES
- Import Taxes: Our prices do not include customs fees,
taxes and tariffs.
- You may have to pay import taxes, customs duty, etc.
These charges are separate from your shipping charge, and you will be billed
directly for them. Customers outside of the United States may be subject to
customs fees and/or import duties and taxes, which are levied once a shipment
reaches your country.
- You, the customer, are solely responsible for any
additional customs clearance fees; we have no control over these charges and
cannot predict what they may be. It is your responsibility to make sure that
you are allowed to import nutritional supplements from the U.S.
If your package is returned by your country's Customs office, we'll refund you
the cost of the product (not including S&H) as soon as it arrives back to our
warehouse. Return packages may take anytime between 4-12 weeks to arrive back to
sender, because they are not treated as regular mail.
When you leave feedback, you may think that you are leaving a reasonable rating by giving us four stars, but eBay's feedback system treats anything
less than a five star as below-standard and penalizes sellers for detailed seller ratings that average under 4.60.
Please, when you leave feedback keep that in mind and leave us five stars. That way we can continue to be in business and carry on providing our customers with good deals.
Regarding Shipping Time Rating, please consider that this rating refers to the time we took between your payment was received and the package was
sent, and not when it was delivered. If you feel you should not leave
Positive Feedback, please contact us before and let us
know what the issue is. As of today, we've been able to solve 100% of our